Jose Veloz
Merced,CA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
4
4
years of professional experience
Work History
Sales Associate
CarMax
03.2023 - 08.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
Ron Smith Buick GMC
12.2020 - 03.2023
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Warehouse Associate
Foster Farms
12.2020 - 12.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Received deliveries, scanned packages and updated orders in internal database.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Associate
In-N-Out Burger
05.2019 - 10.2020
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Education
Some College (No Degree) - Criminal Justice
Merced College
Merced, CAHigh School Diploma -
Golden Valley High School
Merced, CA06.2021
Skills
- Prospecting Skills
- Customer Support
- Creative Problem Solving
- Multitasking and Prioritization
- Critical Thinking
- Bilingual
- Vendor Relationships
Timeline
Sales Associate
CarMax
03.2023 - 08.2023
Sales Consultant
Ron Smith Buick GMC
12.2020 - 03.2023
Warehouse Associate
Foster Farms
12.2020 - 12.2021
Associate
In-N-Out Burger
05.2019 - 10.2020
Some College (No Degree) - Criminal Justice
Merced College
High School Diploma -
Golden Valley High School
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