Kevin Chithiphong
San Diego,CA
Summary
Dynamic and results-driven professional with proven strengths in strategic planning and execution, issue resolution, and team leadership. Known for building strong customer relationships, and driving service excellence through effective communication and problem-solving. Highly adaptable, with a strong eagerness to learn, grow, and contribute to organizational success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Service Advisor
CarMax
San Diego, California
07.2024 - Current
- Collaborated seamlessly with cross-functional teams to ensure a consistent, high-quality customer experience
- Maintained full compliance with CarMax standards and procedures, consistently upholding company values, and legal requirements
- Excelled in verbal and written communication, resolving customer concerns efficiently, while fostering trust and loyalty
- Adapted quickly to changes in inventory, policies, and customer needs, maintaining a flexible and solutions-focused mindset.
- Demonstrated strong time management skills by balancing multiple responsibilities, meeting tight deadlines, and adapting quickly to dynamic customer needs.
- Achieved #1 ranking on the company-wide associate scorecard, exceeding performance targets in customer satisfaction and service delivery
Automotive Service Manager
Summit Automotive
La Mesa, California
01.2023 - 07.2024
- Played a key role in long-term business planning, identifying areas for improvement, and executing actionable solutions to drive results.
- Streamlined internal processes to increase efficiency, reduce overhead costs, and support sustainable growth.
- Managed and optimized multiple business functions, including HR, facilities, payroll, and accounts payable/receivable, ensuring seamless daily operations.
- Specialized in delivering top-tier customer satisfaction through proactive communication, service excellence, and conflict resolution.
- Boosted overall company profitability by implementing strategic improvements that led to a 100% increase in profit margins.
Executive Assistant
COVERGLASS
San Diego, California
01.2019 - 01.2022
- Oversaw complex scheduling and calendar management, coordinating meetings, appointments, and deadlines across multiple departments.
- Managed daily executive operations, including inbound and outbound calls, email correspondence, and handling client/vendor inquiries with professionalism.
- Played a key role in implementing new business strategies to streamline operations, increase efficiency, and support company growth.
- Supported cross-functional collaboration and acted as a liaison between leadership, clients, and external partners to ensure alignment and progress.
Site Lead
Cox Communications
San Diego, California
08.2014 - 10.2018
- Oversaw day-to-day operations across the front desk, mailroom, and facilities for multiple buildings, ensuring smooth and efficient site functionality.
- Managed all inbound calls, providing professional and timely communication, while directing inquiries to appropriate departments.
- Acted as the primary liaison between multiple departments, facilitating seamless interdepartmental communication, and issue resolution.
- Supervised on-site staff, coordinated schedules, and ensured high standards of customer service, and operational support.
Education
Some College (No Degree) - Business Administration and Management
University of California, San Diego
La Jolla, CASkills
- Customer relationship management (CRM)
- Issue resolution and conflict management
- Exceptional verbal and written communication
- Process improvement and workflow optimization
- Team leadership and staff development
- Time management and prioritization
- Inbound/outbound call management and client support
- Proficient in Microsoft Office Suite, G Suite, and CRM tools
- Adaptable and solutions-oriented in fast-paced environments
References
References available upon request.
Timeline
Service Advisor
CarMax
07.2024 - Current
Automotive Service Manager
Summit Automotive
01.2023 - 07.2024
Executive Assistant
COVERGLASS
01.2019 - 01.2022
Site Lead
Cox Communications
08.2014 - 10.2018
Some College (No Degree) - Business Administration and Management
University of California, San Diego