Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Advisor
Legendary Marine
Destin, FL
11.2019 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Developed process improvements to enhance overall delivery of service.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Boat Detailer
Integrity Yacht Management
Destin, FL
07.2012 - 11.2019
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Reviewed new work orders to determine scope of work.
- Wiped down and polished interior and exterior surfaces.
- Preserved the longevity of boat materials with proper treatment and care, increasing overall value for clients.
- Assisted with training new employees on proper boat detailing techniques to maintain company standards of excellence.
- Delivered exceptional customer service through clear communication with clients regarding their specific needs and expectations for each job.
- Maintained records of cleaning activities.
- Ensured safe work environment by adhering to all safety protocols while using chemicals, equipment, and tools during the detailing process.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Maintained a high standard of cleanliness for clients'' boats, resulting in repeat business and positive reviews.
Dairy Department Manager
Walmart
Fort Walton Beach, FL
05.2012 - 07.2012
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Unloader Associate
Walmart
Superior, WI
01.2009 - 05.2012
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Maintained organized work area by storing equipment safely and properly.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unloaded packages with care and placed in proper staging area.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Adhered to company safety protocols and complied with OSHA standards.
Inventory Specialist
Walmart
Fort Walton Beach
06.2008 - 11.2009
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Established protocols to use for inventory control and management, streamlining internal process.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
Drive-Thru Cashier
Chick-fil-A
Fort Walton Beach, FL
03.2007 - 09.2007
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Balanced cash drawer at beginning and close of shift.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Education
High School Diploma -
05.2008
Skills
- Price Quoting
- Customer Relationship Management (CRM)
- Customer Account Management
- Cost Estimation
- Excellent Communication
- Employee Coaching
- Relationship Building
- Service standard compliance
Timeline
Service Advisor - Legendary Marine
11.2019 - Current
Boat Detailer - Integrity Yacht Management
07.2012 - 11.2019
Dairy Department Manager - Walmart
05.2012 - 07.2012
Unloader Associate - Walmart
01.2009 - 05.2012
Inventory Specialist - Walmart
06.2008 - 11.2009
Drive-Thru Cashier - Chick-fil-A
03.2007 - 09.2007
Fort Walton Beach High School - High School Diploma,