Samuel Kruse
Conroe,Texas
Summary
Service advisor with strong communication skills and a focus on customer relationship management. Demonstrated success in improving decision-making processes and optimizing service operations to boost customer satisfaction.
Overview
16
16
years of professional experience
Work History
Service Advisor
Redline Tire Auto & Semi
Cleveland, TX
03.2023 - 01.2026
- Guided customers in understanding service options and vehicle maintenance needs to enhance decision-making.
- Scheduled appointments and managed service workflow for efficient operations.
- Communicated with technicians to relay customer concerns and service requirements.
- Delivered service quotes while clarifying pricing and warranty information to foster transparency.
- Maintained accurate records of customer interactions and vehicle history.
- Conducted post-service follow-ups to confirm customer satisfaction and resolve any concerns.
Owner/Operator
Kruse N Miles Transport LLC
Cleveland, TX
02.2019 - 02.2023
- Managed daily operations of transportation logistics and fleet management.
- Cultivated client relationships, enhancing customer service experiences and satisfaction.
- Negotiated contracts with clients for products or services rendered by the company.
- Implemented cost-saving measures in fuel consumption and vehicle maintenance, reducing operational expenses.
- Coordinated maintenance and repairs for company vehicles, ensuring optimal reliability and performance.
- Ensured compliance with safety regulations and industry standards.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Service Advisor
Pep Boys Auto Parts & Service
Plano, Texas
07.2016 - 12.2018
- Guided customers in tire selection and service recommendations to enhance their vehicle performance.
- Provided product knowledge on tires and automotive services to clients.
- Scheduled appointments and managed customer inquiries effectively.
- Built strong customer relationships to foster loyalty and repeat business.
- Coordinated service orders and communicated with technicians daily.
- Executed payment processing and managed customer transactions to ensure a smooth service experience.
Automotive Technician
Firestone Auto Care
Plano, Texas
05.2010 - 06.2016
- Repaired brakes, suspensions, and exhaust systems efficiently and accurately.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Executed routine maintenance on diverse vehicle makes and models to ensure optimal performance.
- Coordinated with team members to improve service delivery and elevate customer satisfaction.
- Explained necessary repairs and maintenance protocols to customers, fostering trust and understanding.
- Managed inventory of parts, ensuring availability for timely repairs.
- Maintained clean work environment adhering to safety standards diligently.
Education
Bachelor of Construction Management - Construction Management
Westwood College
Dallas, TX05-2010
High School Diploma -
Bay High School
Panama City, FL05-2004
Skills
- Service estimates
- Effective communication
- Vehicle maintenance
- Parts ordering
- Repairs scheduling
- Appointment scheduling
- Technician coordination
- Customer follow-up
- Customer relationship management
- Price quoting
- Time management
- Problem solving
- Attention to detail
- Tech-Savvy
- Service estimates
- Listening skills
- Complaint resolution
- Price quoting
Timeline
Service Advisor
Redline Tire Auto & Semi
03.2023 - 01.2026
Owner/Operator
Kruse N Miles Transport LLC
02.2019 - 02.2023
Service Advisor
Pep Boys Auto Parts & Service
07.2016 - 12.2018
Automotive Technician
Firestone Auto Care
05.2010 - 06.2016
Bachelor of Construction Management - Construction Management
Westwood College
High School Diploma -
Bay High School