Jose Ventura
Multi-faceted, energetic and detail-oriented professional well versed in hospitality leadership, media marketing, sound design, video production, and web content management. Possesses an eye for innovative projects that will appeal to a broad audience. Ready to drive success in fast-paced environments. 10+ years in hospitality.
Work History
Cabana / Premium Seating Server
6 Months- Delivered exceptional customer service in high-volume environments.
- Managed multiple tables effectively, enhancing guest satisfaction through attentive service.
- Managed multiple cabanas/premium seats effectively, enhancing guest satisfaction through attentive service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Lead / Server
3 Years 6 Months• Established clear expectations for employees, providing guidance.
• Supported staff members by sharing effective strategies to enhance server performance levels. on best practices for optimizing server performance levels.
• Monitored trainee performance throughout course to identify improvement areas and enhance learning outcomes.
• Ensured courteous, prompt, and efficient service to all guests, contributing to a positive dining experience.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Ensured high-quality customer service to enhance guest satisfaction and loyalty. to ensure satisfaction.
• Led team to deliver exceptional guest experiences through effective communication and service standards.
Catering Coordinator / Team Lead / Banquet Server
8 Years 7 Months• Responsible for guiding the development of events.
• Negotiated contracts with vendors for competitive pricing on services and products.
• Work with luxury brands and special events.
• Assisted with catering events including setup, breakdown, serving guests.
• Prepared food items according to recipes and special customer requests.
Banquet Server
10 Months• Served beverages and appetizers to guests in an efficient manner.
• Demonstrated knowledge of menu items, ingredients, and preparation methods.
• Answered questions regarding menu items and assisted guests in making selections.
• Provided courteous service throughout meal service periods.
Food Service Supervisor
7 Years 10 Months• Demonstrated genuine hospitality and established rapport with guests.
• Recruited and trained staff on bar practices, customer service standards, and productivity strategies.
• Addressed guest concerns
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Supported the manager in developing plans for future projects, initiatives and objectives.