Jose Villa
Barstow,CA
Summary
Certified peer support specialist looking for work not only in behavioral health but also in customer service where i am to show my skill set in a multitude of public services. I have relocated to barstow and i am looking to set my roots here.
Overview
6
6
years of professional experience
Work History
Certified Peer Support Specialist
Aretta Crowell
06.2026 - 09.2026
- Provided peer support to individuals navigating mental health and recovery challenges.
- Assisted clients in identifying goals and building personalized wellness plans.
- Connected individuals with community resources, services, and appropriate referrals.
- Documented support sessions accurately while maintaining confidentiality requirements.
- Encouraged self-advocacy by helping clients communicate needs and preferences.
- Collaborated with care teams to reinforce consistent, person-centered support.
Certified Peer Support Specialist
San Diego Freedom Ranch
09.2024 - 07.2025
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Modeled healthy coping strategies and recovery-oriented practices during daily interactions.
- Facilitated supportive conversations using active listening and empathy techniques.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients' individual strengths, needs, and preferences.
- Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
Assistant Manager, Customer Service
Rocket Gas Station
12.2023 - 07.2024
- Resolved customer concerns promptly, maintaining professional service standards at registers and fuel desk.
- Supervised customer service associates during daily store operations and shift coverage.
- Trained new team members on POS procedures, cash handling, and store policies.
- Monitored cash drawers and reconciled shortages according to closing procedures.
- Assisted with inventory counts, replenishment, and product rotation across sales floor.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
Register Drug and Alcohol Technician
San Diego Freedom Ranch
08.2022 - 11.2023
- Documented client progress, treatment compliance, and behavioral observations in confidential records.
- Monitored client triggers and adjusted interventions to support recovery and reduce relapse risk.
- Reviewed intake information, screening results, and treatment histories to guide clinical recommendations.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
Security Guard
Elite Security & Services
03.2022 - 08.2022
- Monitored CCTV, alarms, and access points for suspicious activity and safety risks.
- Patrolled premises to deter unauthorized activity and maintain visible security presence.
- Enforced property rules and visitor procedures with professionalism and consistency.
- Documented incidents, irregularities, and shift activities in detailed security reports.
- Inspected doors, windows, and equipment to confirm secure conditions.
- Assisted with crowd control, entry screening, and site access management.
Parts & Service Associate
Trailers Plus LLC
12.2020 - 03.2022
- Coordinated work orders, ensuring accurate documentation for parts, labor, and service approvals.
- Processed service intake details, verifying trailer information and required maintenance needs.
- Assisted customers with trailer service scheduling, warranty requests, and repair status updates.
- Communicated repair recommendations clearly to customers and service technicians.
- Maintained organized records for parts orders, estimates, and completed service files.
- Resolved customer concerns professionally while maintaining efficient service operations.
Education
High School Diploma -
Irvine High
IrvinePeer Support Specialist -
CalMhsa
San DiegoSkills
- Recovery guidance
- Peer advocacy
- Coping strategies
- Substance abuse
- Crisis intervention
- Family assistance
- Cultural sensitivity
- Family support
- Multicultural competence
Timeline
Certified Peer Support Specialist
Aretta Crowell
06.2026 - 09.2026
Certified Peer Support Specialist
San Diego Freedom Ranch
09.2024 - 07.2025
Assistant Manager, Customer Service
Rocket Gas Station
12.2023 - 07.2024
Register Drug and Alcohol Technician
San Diego Freedom Ranch
08.2022 - 11.2023
Security Guard
Elite Security & Services
03.2022 - 08.2022
Parts & Service Associate
Trailers Plus LLC
12.2020 - 03.2022
High School Diploma -
Irvine High
Peer Support Specialist -
CalMhsa