Mary Jo Silver
Nebo,NC
Summary
Dynamic Certified Peer Support Specialist with a proven track record at Olive Branch Ministries, adept at resource navigation and recovery planning. Skilled in fostering positive environments and building rapport, I empower individuals through empathetic support and trauma-informed care, enhancing mental health outcomes and promoting resilience in diverse communities.
Overview
5
5
years of professional experience
Work History
Certified Peer Support Specialist
Olive Branch Ministries
Marion, NC
12.2023 - 09.2025
- Assisted individuals in navigating mental health resources and support systems.
- Provided empathetic listening and guidance to peers facing challenges.
- Facilitated group discussions to promote shared experiences and coping strategies.
- Collaborated with healthcare professionals to enhance client care plans.
- Engaged in continuous learning to stay updated on best practices in peer support.
- Developed educational materials to raise awareness of mental health issues.
- Supported clients in setting personal goals for recovery and well-being.
- Maintained confidentiality and trust while fostering supportive relationships with peers.
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Listened to clients' concerns and provided encouragement and support.
- Adapted counseling techniques to best suit individual needs of each client.
Sales Associate
US Foods
Charlotte, NC
04.2023 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to optimize product displays for increased visibility and sales.
- Processed customer transactions efficiently using point-of-sale systems while ensuring accuracy.
- Provided training and support to new associates on operational procedures and customer service standards.
- Resolved customer issues promptly, fostering positive relationships and encouraging repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
Samirs Enterprises
06.2020 - 11.2022
- Assisted in developing operational strategies to enhance team productivity and streamline processes.
- Coordinated scheduling and resource allocation to ensure optimal workflow efficiency across departments.
- Supported training initiatives for new staff, fostering a collaborative team environment and knowledge sharing.
- Implemented inventory management best practices, improving stock accuracy and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma - General Studies
McDowell High School
Marion, NC05.2006
Skills
- Peer advocacy
- Mental health awareness
- Self-care techniques
- Stress reduction
- Relapse prevention
- Multicultural competence
- Resource navigation
- Wellness strategies
- Recovery planning
- Boundary setting
- Substance abuse
- Recovery guidance
- Problem-solving skills
- Leadership skills
- Arranging transportation
- Rapport building
- Communication
- Recovery assistance and support
- Positive environment facilitation
- Exemplary communication
- Trauma-informed care
- Teamwork and collaboration
- Attention to detail
- Reliability
Timeline
Certified Peer Support Specialist
Olive Branch Ministries
12.2023 - 09.2025
Sales Associate
US Foods
04.2023 - 11.2023
Assistant Manager
Samirs Enterprises
06.2020 - 11.2022
High School Diploma - General Studies
McDowell High School