JOSE VILLA
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled at developing and implementing efficient workflows and processes that increase team collaboration and communication. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Allied Universal Event Services
06.2022 - 03.2024
- Senior leadership role in the Dallas/Fort Worth market, overseeing operational, scheduling, and logistical functions for the branch
- Collaborated with corporate leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Director of Operations
Arizona Veteran Security
05.2020 - 06.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Director of Security
Live Nation
01.2017 - 05.2020
- In my primary leadership role, I oversaw a 200-person security department to ensure the safety of guests, employees, and talent at the outdoor pavilion and the downtown theater
- Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
- Increased corporate-measured guest satisfaction ratings 45% at both venues through training and employee satisfaction programs.
Event Operations Manager (Grant Funded)
Arizona Exposition And State Fair
10.2016 - 11.2017
- Responsible for managing and scheduling staff for special events and 24-hour security, including customer service representatives, parking, box office, guest services, and emergency medical technicians for the Arizona State Fair
- Developed customized proposals for potential clients that showcased the venues capabilities while addressing specific needs or requests from the client.
- Supervised a large team of event staff, providing guidance and direction to ensure high levels of performance and guest satisfaction.
Northern California Branch Manager
Staff Pro, Inc
01.2011 - 09.2016
- Monitored and drove statistical performance data and margin trends to ensure client retention, profitability, and sales objectives are met.
- Lead a 500-member branch, including area managers, supervisors, security officers, parking lot bike patrol, ushers, ticket takers, ticket sellers, schedulers, and administrative support staff for multiple clients
- Collaborated closely with the corporate business development manager to strategize, develop, and engage in new business opportunities
Education
MBA -
University of Phoenix
Tempe, AZBachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Relationship Building and Management
- Vocational Training
- Online Instruction
- Effective Communicator
- Project Management
- Staff Development
- Goal Setting
- Training Facilitation
- Adult Learning Theories
- Technological proficiency
Timeline
Branch Manager
Allied Universal Event Services
06.2022 - 03.2024
Director of Operations
Arizona Veteran Security
05.2020 - 06.2022
Director of Security
Live Nation
01.2017 - 05.2020
Event Operations Manager (Grant Funded)
Arizona Exposition And State Fair
10.2016 - 11.2017
Northern California Branch Manager
Staff Pro, Inc
01.2011 - 09.2016
First Aid/CPR/AED
MBA -
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
Instructor Certificates
- First Aid/CPR/AED Instructor
- AVERT - Active Violence Emergency Response Training Instructor
- NRA - Certified Pistol/Personal Protection In The Home (2008-present)
- Arizona Department of Public Safety Firearms Instructor (2008-2022)
Teaching Experience
- Phoenix Job Corps - Security (2007-2010)
- University of Phoenix - Security Management (2008-2013)
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