Jose Villalpando
Yuma,AZ
Summary
Proven sales expert with a track record of enhancing customer satisfaction and boosting sales through effective relationship building and customer engagement. At Soft Cloth Car Wash, leveraged skills in business development and active listening to exceed sales goals. Skilled in problem-solving and account management, consistently fostering positive customer and team relationships. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Salesperson
Soft Cloth Car Wash
08.2018 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Sales Associate
Footlocker
02.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier Assistant Manager
Wendys Fast Food
03.2016 - 08.2018
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Cibola High School
Yuma, AZ05.2017
Skills
Customer care
Relationship Building
Customer Relationship Building
Customer Engagement
Networking
Sales process
Business Development
Account Management
Customer Service
Sales expertise
Upselling and Cross Selling
Problem-solving abilities
Active Listening
Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
Soft Cloth Car Wash
08.2018 - Current
Sales Associate
Footlocker
02.2017 - 08.2018
Cashier Assistant Manager
Wendys Fast Food
03.2016 - 08.2018
High School Diploma -
Cibola High School
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