Jose Williams
Cleveland,OH
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Kitchen Supervisor
Cleveland MetroParks
Cleveland, OH
06.2021 - Current
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Created daily, weekly and monthly work schedules for kitchen staff.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Monitored inventory levels of ingredients, supplies and equipment.
- Resolved customer complaints regarding food quality or service issues.
Guest Advocate
Target
Cleveland, OH
11.2020 - Current
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2018
Skills
- Team Management
- Opening and closing procedures
- Kitchen Management
- Staff Training
- Stress Tolerance
- Guest Orientation
Languages
English
Professional
Timeline
Kitchen Supervisor
Cleveland MetroParks
06.2021 - Current
Guest Advocate
Target
11.2020 - Current
High School Diploma -
Penn Foster Career School