Jose Zamora

I am a motivated, self-driven customer service professional with more than twenty years of experience, and eight years of experience in consultative sales as a retention specialist. Throughout my career, I have received numerous recognitions and awards for outstanding performance, including the Best Performance of Excellence. I strongly believe in teamwork approaching every task with optimism, conviction and a good attitude.

• Consistently exceeded monthly goals by more than 100% at Bupa Global.
• Achieved the top performance of the year award winning revenue retention at 101% at Bupa Global.
• Created a company-wide, comprehensive Manual of procedures of the loyalty team for all team members at Bupa Global.
• Best teacher of the year award based on students surveys at Natural English Institute.

• Accident and sickness license, Georgia
• Life Insurance License, Georgia
• Property and Casualty Insurance License, Georgia
• Certified in Selling the Bupa Way methodology, Miami
• Consultative sales workshop - ASLAN Sales Training, Miami, FL
• FAA Flight attendant certificate, Federal Aviation Administration, Miami, FL
• Initial flight Attendant training, World Atlantic Airlines, Miami, FL
• Certified in Customer service, SYKES Costa Rica
• Certified in Customer service, Instituto Nacional de Aprendizaje (INA- Costa Rica)
• Certified in professional photography, New York Institute of photography (NYIP)

• Red Carpet- Monthly target achiever, Bupa Global Latino America, This award was given to the three first top performance of every month, achieving the monthly targets and renewal retention percentage. I was the winner of these awards and so many occasions during eight years of service.
• Bupa Certification of excellence, Bupa Global Latino America, Highest performance of the year 2019, reaching the highest percentage of revenue retention.
• Best teacher of the year, Natural English Costa Rica, For this award all the students had to vote based on their experience with the teacher, since they were required to be rotated in every class.

• Extended experience providing excellent customer service working on call centers for several years.