Jose Zavala
Ocoee
Summary
Accomplished team leader recognized for strong conflict resolution and performance monitoring capabilities. Committed to driving team success and delivering exceptional customer service through effective communication and technical support.
Overview
6
6
years of professional experience
Work History
Team Leader
Conduent
Ocoee
03.2023 - Current
- Monitored performance metrics to evaluate team productivity and ensure quality standards.
- Led team meetings to discuss project goals and progress updates.
- Developed strategies for problem solving and conflict resolution, enhancing team cohesion.
- Resolved customer inquiries and complaints, facilitating timely management-level escalation.
- Provided technical support via phone, email, and in-person assistance.
Customer Service Representative
Conduent
Ocoee
02.2021 - 03.2023
- Assisted customers with inquiries and efficiently resolved issues to enhance customer satisfaction.
- Handled escalated complaints with professionalism and empathy, ensuring customer concerns were addressed effectively.
- Trained new employees on company policies and customer service standards.
- Informed customers about billing procedures, processed payments, and set up payment options to streamline customer transactions.
Package Handler
UPS Warehouse
Orlando
08.2020 - 02.2022
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded trucks efficiently, ensuring safe handling of packages.
- Collaborated with team members to streamline workflow and maximize throughput.
- Conducted visual inspections of packages for damage or discrepancies.
- Trained new employees on operational procedures and safety measures, enhancing team readiness.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05-2019
Skills
- Project management
- Team leadership
- Performance monitoring
- Conflict resolution
- Customer relationship management
- Employee training
- Technical support
- Time management
- Microsoft Office
Languages
English
Professional
Spanish
Professional
Timeline
Team Leader
Conduent
03.2023 - Current
Customer Service Representative
Conduent
02.2021 - 03.2023
Package Handler
UPS Warehouse
08.2020 - 02.2022
High School Diploma -
Ocoee High School