Jose Zepeda
Los Angeles,CALIFORNIA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Freelance Sales Expert
Kilian Paris
2024.02 - Current
- Utilized effective upselling strategies when appropriate, generating additional revenue for the store without sacrificing customer satisfaction.
- Increased sales by 5% for my region.
- Assisted in planning and executing successful promotional events that drove foot traffic into the store while creating excitement around featured products or brands.
- Provided exceptional after-sales support by following up with clients regarding their purchases and addressing any questions or concerns they may have had.
Beauty Advisor
Augustinus Bader
2 2021 - 8 2022
- Consistently met daily sales goal.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
Cosmetics Counter Manager
Laura Mercier
2021.12 - 3 2023
- Exceeded annual ytd sales by 10%
- Managed team of 2 associates in cosmetics department.
- Coached cosmetics sales team on promotions and events to boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
- Cross selling with other brands to help the department overall sales goal.
Customer Service Representative
Hawaiian Airlines
2018.08 - 2021.03
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Junipero Serra High School
Gardena, CA 2013.08 - 2017.06
Professional Makeup Artist Certificate - Makeup
My Beauty Mark Makeup. Academy
Pasadena, CA 2001.05 -
Skills
Creative merchandising
Timeline
Freelance Sales Expert
Kilian Paris
2024.02 - Current
Cosmetics Counter Manager
Laura Mercier
2021.12 - 3 2023
Customer Service Representative
Hawaiian Airlines
2018.08 - 2021.03
High School Diploma -
Junipero Serra High School
2013.08 - 2017.06
Professional Makeup Artist Certificate - Makeup
My Beauty Mark Makeup. Academy
2001.05 -
Beauty Advisor
Augustinus Bader
2 2021 - 8 2022
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