Jose A Escutia
Rockford,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Front Supervisor
Schnucks Supermarket
ROCKFORD, IL
01.1997 - 04.2015
- Supervised daily operations and ensured efficient workflow in grocery departments.
- Managed inventory levels and organized stock for optimal display.
- Trained staff on customer service standards and product knowledge.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Implemented safety protocols to maintain a clean shopping environment.
- Ensured compliance with all safety regulations and company policies.
- Ensured quality standards were met in all areas of customer service delivery.
- Inspected work areas regularly for cleanliness and organization according to established standards.
- Coordinated schedules for front desk personnel to ensure adequate coverage during peak hours.
- Monitored daily operations of the front desk, resolving customer complaints in a timely manner.
- Resolved conflicts between customers or employees in a diplomatic manner while maintaining brand standards.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Tumbler
Accument Globel Tech
Belvidere, Illinois
09.2015 - 2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Education
Some College (No Degree) - General Studies
Rock Valley College
Rockford, ILSkills
- Inventory management
- Customer service
- Staff training
- Cash handling
- Safety compliance
- Relationship management
- Workflow optimization
- FLUENT IN Spanish
Timeline
Tumbler
Accument Globel Tech
09.2015 - 2025
Front Supervisor
Schnucks Supermarket
01.1997 - 04.2015
Some College (No Degree) - General Studies
Rock Valley College