Jose A. Figueroa III
Champion Heights
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Store Manager
AutoZone
Sharon
04.2015 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Manager
Walmart
Cortland
09.2005 - 04.2015
Education
High School Diploma -
Cleveland Christian Academy
Cleveland, Ohio05.2005
Skills
- Customer Service
- Operations Management
- Project Management
- Loss Prevention
- Supply Ordering
- Verbal and Written Communication
- Store Opening and Closing Procedures
- Budgeting and Cost Control
- Staff Management
- Special Events
- Problem-Solving
- Budget Development
- Outstanding Communication Skills
- Shift Scheduling
- Talent Recruitment
- Team Development
- Sales Promotions
- Competitor Monitoring
- Employee Supervision and Motivation
- Team-Oriented
- Store Opening and Closing
- Performance Reviews
- Operations
- Cash Management
- POS Systems
- Leadership Development
- Delegating Work
- Inventory Control
- Training and Mentoring
- Promotional Planning
- Retail Merchandise Quality Standards
- Documentation and Reporting
- Team Building and Leadership
- Retail Inventory Management
- Budget Administration
- Recruiting and Hiring
- Accurate Cash Handling
- Sales Strategies
- Partnership Building
- Shift Checklists
- Security System Monitoring
- Program Implementation
- Leading Staff Meetings
- Operations Oversight
- Inventory Oversight
- Employee Training
- Team Building
- Sales Expertise
- Risk Management
- Friendly and Positive
- Customer Relations
- Replenishment and Recovery
Timeline
Store Manager
AutoZone
04.2015 - Current
Assistant Manager
Walmart
09.2005 - 04.2015
High School Diploma -
Cleveland Christian Academy