Jose A. Gutierrez Lopez
Glendale,AZ
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 6 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
10
10
years of professional experience
Work History
Automotive Technician
Mercedes-Bnez Od Northscottsdale
09.2023 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Technician
Aston Martin Of Bellevue
02.2023 - 09.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Completed customer orders and warranty services according to manufacturer specifications.
Senior Technician
Mercedes Benz Of Bellevue
12.2019 - 01.2023
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained quality assurance and customer satisfaction objectives.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided mentorship to junior technicians in maintenance, repair and reporting duties.
- Diagnosed problems with multi-meter, Pico, and Breakout box by applying technical knowledge and troubleshooting skills.
Order Fulfillment Associate
Mercedes Benz Distribution Center
04.2019 - 12.2019
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared domestic and international shipments for transportation.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
B-level Technician
Pepboys Parts And Auto
05.2018 - 04.2019
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Changed, rotated, and balanced tires on different types of vehicles.
- Read and followed technical documentation to complete accurate repairs.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Assistant Manager
Federicos Mexican Food
05.2014 - 03.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Identified inefficiencies leading to improved productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ04.2019
Skills
- Troubleshooting and Resolution
- Vehicle Inspection and Maintenance
- Time Management
- Safety Awareness
- Critical Thinking
- Quality control
Timeline
Automotive Technician
Mercedes-Bnez Od Northscottsdale
09.2023 - Current
Automotive Technician
Aston Martin Of Bellevue
02.2023 - 09.2023
Senior Technician
Mercedes Benz Of Bellevue
12.2019 - 01.2023
Order Fulfillment Associate
Mercedes Benz Distribution Center
04.2019 - 12.2019
B-level Technician
Pepboys Parts And Auto
05.2018 - 04.2019
Assistant Manager
Federicos Mexican Food
05.2014 - 03.2019
Associate of Applied Science - Automotive Technology
Universal Technical Institute of Arizona Inc
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