JOSE ALEX AGUILAR
Oswego,IL
Summary
Enthusiastic Bilingual Sales, Customer and Technical Service professional. Driven to provide superior quality customer experience. Innovative in leveraging extensive knowledge of products and services to create solutions for customers to drive loyalty, retention and revenue. Highly adept at coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Regional Training Center Manager
Sherwin-Williams Automotive Finishes
Burr Ridge, Illinois
11.2020 - Current
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Coordinated ongoing technical training and personal development classes for team members and customers.
- Developed departmental systems and procedures to better align workflow processes.
- Tested all training software and hardware prior to commencing training programs.
Technical Service Representative
Sherwin-Williams Automotive Finishes
SAN ANTONIO, TX
11.2011 - 11.2020
- Interacted with sales reps generating new business
- Expertise in new product testing and launch, application techniques, and level of knowledge for automotive refinish repair processes
- Liaised with customers, management and sales team to better understand customer needs and implement appropriate solutions
- Retained problematic accounts via rapport and by boosting revenue opportunities.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Infantry Squad Leader
United States Marine Corps
AUSTIN, TX
10.2010 - 12.2014
- Supervised Marines, setting high standard of efficiency, loyalty and integrity
- Identified issues between Marines and successfully resolved problems via active listening and influence
- Developed reports for equipment status, incidences, personnel readiness to superiors on monthly basis.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Education
High School Diploma -
Goshen High School
Goshen, IN05.2002
Skills
- Impactful trainer
- Motivated team player
- Complaint resolution
- Training and development
- Great time management
- Active listening skill
- Team Leadership
- Great communication skills
- Skilled problem solver
- Relationship Building
Timeline
Regional Training Center Manager
Sherwin-Williams Automotive Finishes
11.2020 - Current
Technical Service Representative
Sherwin-Williams Automotive Finishes
11.2011 - 11.2020
Infantry Squad Leader
United States Marine Corps
10.2010 - 12.2014
High School Diploma -
Goshen High School
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