Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jose Alfredo Soto

Jose Alfredo Soto

Santa Barbara,CA

Summary

Accomplished Branch Manager with a proven track record at ServiceMaster of Santa Barbara, enhancing customer satisfaction and streamlining operations for increased profitability. Expert in strategic planning and staff management, adept at fostering team collaboration and driving revenue growth. Skilled in process improvement and relationship building, consistently exceeding performance targets.

Overview

2010
2010
years of professional experience

Work History

Supervisor

Service Master of Santa Barbara
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Maintenance Technician

Best Western Pepper Tree Inn
  • Operated varied hand and power tools to complete repairs.
  • Replaced worn or broken parts on machines and equipment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Followed safety protocols to minimize workplace accidents.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.

Foreman

Berry Horton Ranch
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Complied with regulatory guidelines and requirements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Consulted customers to boost product sales and services.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Branch Manager

ServiceMaster of Santa Barbara
12.1994 - 12.2009
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Complied with regulatory guidelines and requirements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Consulted customers to boost product sales and services.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Education

Graduated -

Lazaro Cardenas
Michoacán Mexico
06.1986

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff discipline
  • Analytical thinking
  • Team building
  • Process improvement
  • Project management
  • Process monitoring and improvement
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Public speaking
  • Priority management
  • Inventory oversight
  • Software experience
  • Industrial hygiene
  • Verbal and written communication
  • Safety protocols
  • Payroll processing
  • Documentation and reporting
  • Performance management
  • Department organization
  • Teamwork and collaboration

Timeline

Branch Manager

ServiceMaster of Santa Barbara
12.1994 - 12.2009

Supervisor

Service Master of Santa Barbara

Maintenance Technician

Best Western Pepper Tree Inn

Foreman

Berry Horton Ranch

Graduated -

Lazaro Cardenas

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Jose Alfredo Soto