Joseamid Alvarado

As a remote Crisis Management Specialist, I effectively handled crisis calls, utilizing a combination of empathy and problem-solving skills to deescalate situations and provide necessary support to patients. Documenting and escalating issues to the proper resources. Leveraging platforms such as Salesforce, Microsoft Teams, and Genesys, I seamlessly facilitated the transfer of calls to mental health centers, demonstrating my adeptness with technology and ability to work under pressure.

• Provided crisis intervention services to individuals experiencing emotional distress.
• Maintained accurate records of all counseling sessions and progress notes.
• Provided referrals, resources, and follow-up care as needed for clients in need of additional services.
• Responded quickly and effectively to emergency calls involving potential suicidal behavior or self-harm risks.
• Established trusting relationships with clients through active listening techniques.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Offered counseling and stabilization support to reintroduce calm in crisis situations.
• Handled crisis situations with exceptional tact, enacting best possible interventions for service and support.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.

• One on one meetings with individuals, guiding them and serving as an advisor, helping them through the process of investments that positive affects their life and economical situations.
• Coordinate events and developed strong relationship with multiple social media, and radio hosts. Appearing multiple time in Generation news (morning radio shows)
• Organized promotional events such as conferences, trade shows, seminars and school presentations.
• Evaluated current processes and identified areas for improvement in order to increase efficiency.
• Analyzed data requirements and implemented appropriate solutions to meet business needs.
• Monitored system performance metrics to ensure optimal network operations.

• Chosen by the teammates to be a Team leader. Gathering ideas and work problems and presenting them to the company leaders.
• Understanding of healthcare system, quality, management, and development. Specially on immunosuppressed patients.
• Built strong relationships with customers by providing excellent customer service.
• Conducted routine maintenance checks on computer hardware and software components.

• Awarded employ of the month, recognized for successfully help customers and achieving the highest rates in multiple occasions.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer

• Develop treatment plans and prevention methods to remove pest problems for clients and reduce the risk of re-infestation
• Received, sent and edited emails through Microsoft Outlook.
• Utilized PowerPoint to to present data and information with text, diagrams with animation.
• Created, saved and shared documents for internal team and customers.
• Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
• Documented job processing requirements and data flow for applications.

• Remove dead insects, rodents and weeds, and ensure the premises are free of all treatment chemicals and equipment before leaving the job site.