Jose Angelo Malong

Helped people that experience disabilities with their personal goals and daily activities. Monitor and document daily activities and enter into integrated application to track client activities and completion of goals.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted disabled clients to support independence and well-being.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Accomplishments: Helped two clients achieve daily goals such as shopping, banking, eating in restaurants and getting daily exercise. Maintained client records suitable for use in agency billing.

Skills:

Time management, clear communication by phone, text, email and person to person. Computer and smart phone literate.

• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Assisted customers with large purchases by carrying items to vehicles.
• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Accomplishments: Perfect attendance, rarely late to work, developed and maintained positive customer service attitude and a a system, that benefited customers and the entire store.

Skills: Time management, task prioritization, janitorial, verbal communication, and used time management system in place at the store.

• Worked with education personnel to develop strategies allowing better communication with individuals with speech and hearing impediments.
• Provided information on speech improvement techniques and non-verbal communication methods.