Jose Antonio Yciano
Copperas Cove,TX
Summary
Results-driven sales advisor with expertise in customer relationship management, account management, and bilingual communication. Proven ability to enhance client satisfaction and retention through effective problem-solving and data analysis.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Best Buy
Killeen, Texas
11.2021 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Demonstrated product features and benefits to enhance customer experience.
- Resolved customer inquiries and issues promptly to enhance satisfaction and loyalty.
- Organized store layout with team to enhance customer navigation.
- Recorded all sales activities accurately to ensure efficient tracking of contacts, accounts, orders, and payments.
Account Representative
GC Services
Copperas Cove, TX
08.2019 - 08.2021
- Managed customer accounts, enhancing satisfaction and retention rates.
- Assisted in resolving customer inquiries and issues promptly.
- Maintained accurate records of customer interactions and transactions to support effective follow-up.
- Provided training and support to junior account representatives on best practices.
- Managed accounts receivable, overseeing collections from delinquent accounts to improve cash flow.
Education
High School Diploma -
Bear Creek High School
Stockton, CA05-2012
Skills
- Customer relationship management
- Account management
- Product demonstration
- Client retention
- Data analysis
- MS office
- Bilingual communication
Languages
Spanish
Professional
Portuguese
Professional
Timeline
Sales Advisor
Best Buy
11.2021 - Current
Account Representative
GC Services
08.2019 - 08.2021
High School Diploma -
Bear Creek High School