Jose Daniel Roman

• Collaborated with clinical teams to design effective treatment plans, ensuring optimal outcomes for patients.
• Coordinated multidisciplinary care efforts to provide comprehensive support for patients with complex health needs.
• Developed strong relationships with key stakeholders such as physicians, Medical Assistants, administrators, and vendors to facilitate seamless collaboration in medical management initiatives.
• Ensured the timely delivery of essential services to patients by maintaining efficient schedules for staff members, prioritizing workload based on urgency and resource availability.
• Manage approximately 30 incoming calls, emails and faxes per day from clients, providers, and administrators per day.

• Ensured optimized staff schedules to reduce overtime
• Assist medical team with maintaining strict workflows to ensure clients' needs are met
• Managed and motivated 8 medical assistants to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery of 55 clients.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Responded to patient requests with appropriate clinical and personal assistance.

• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Provided physical assessments, medication, and chronic disease management to home health patients.
• Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
• Maintained the highest standards of infection control by adhering to strict protocols for sanitation and personal protective equipment.
• Enhanced overall patient experience through consistent demonstration of empathy, active listening skills, and cultural competency in diverse populations.
• Facilitated seamless coordination between physicians, specialists, therapists, and family members to ensure comprehensive patient support for highly complex 1:1 patient.

• Administered medications accurately and timely, ensuring proper dosage and adherence to doctor's orders.
• Exhibited strong clinical judgment in determining appropriate nursing interventions based on individual patient needs.
• Performed assessment evaluation and diagnostic services for up to 75 patients per day using observation, inspection and palpation techniques.
• Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients with complex needs.
• Monitored inventory of medications, medical supplies and equipment to maintain adequate supply of products to meet needs of patients.
• Enhanced patient satisfaction through effective communication, empathy, and professional bedside manner.
• Maintained compliance with state regulations regarding nursing practice by attending continuing education courses regularly.

• Direct patient care and coordination of care of up to 30 patients with Healthcare Team
• Patient education
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Obtained patient vital signs and input/output measurements from inpatients.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Promoted a positive work environment among nursing staff through collaboration, open communication, and support.

• Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
• Maintained inventory of repair supplies and ordered parts.
• Followed detailed repair and maintenance procedures for consumer repair needs. Inspected and tested, repaired and refurbished 70-100 pieces of equipment for proper operation per week.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. Accurately sorted 50-100 parcels for customer delivery.
• Operated vehicles and equipment to transport packages and mail pieces.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.

• Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons. Managed approximately 50 incoming calls per day from customers.
• Inspected and tested tools to locate worn and damaged parts and malfunctions.
• Used POS system to compute and receive payments for rentals.
• Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
• Collaborated with team members to optimize workflow and strengthen communication channels within the store.