Jose De Jesus Corrales Rodriguez
Newport Beach,CA
Summary
Coursera Certified IT professional with expertise in Google Helpdesk, system administration, and technical support fundamentals. Proven skills in troubleshooting, customer support, and IT infrastructure services. Eager to apply certified knowledge in an entry-level IT Helpdesk role, ensuring efficient problem resolution and technical assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assembly
Marquee Staffing (Contract)
02.2022 - 10.2023
- Obtain, move, and sort products, materials, containers, and orders, manually, or using hand tools.
- Installed or replaced machinery, equipment, and new or replacement parts and instruments, using hand tools or power tools.
- Assembled and wired various kinds of light fixtures, utilizing a variety of hand tools and dedicated production and testing fixtures.
- Perform assembly, such as fastening parts with nuts, bolts and screws, using power tools and hand tools.
- Assembled cable assembly using blue prints and schematics, hand tools, measurement tools, crimping tools and machines.
- Compared part numbers to those on computer screen to determine if parts were correct and materials conformed to acceptable tolerances.
- Solder, packaging, inspecting Parts, order part numbers, gluing, test parts.
- Detail to recognizing correct part numbers for each specific product being produced.
- Inspected parts prior to installation for visible defects and correct part numbers.
Deburring & Assembling
Express Employment (Contract)
01.2021 - 01.2022
- Reviewing blueprints and work orders to understand the desired finished product
- Visually inspect and compare raw materials and manufactured components to a template of what the pieces should look like when finished
- Periodically measured with micrometers and gauges
- Sandblast, clean and polish the workpiece until any flaws are corrected
- Grind, file, or sand surfaces of metal items, utilizing a variety of hand tools, power tools, and machines
- Examine surfaces in order to find defects
- Remove defects and smooth uneven surfaces
- Clean and organize work area
- Train and instruct other polishers and achieve significant improvements in their productivity
- Measure using dial and analog calipers
- Operate power grinders and buffers daily
- Polish and deburr metal parts as needed and require
- Train and instruct other polishers and achieve significant improvements in their productivity
- Inspect parts using micrometers, indicators, comparators along with other tools.
Customer Service Rep
Fred Loya Insurance
01.2018 - 09.2020
- Great understanding of insurance types policies procedures coverage prices etc
- Exceptional customer service skills with customers as well as providers
- Proficient in MS Office and data input programs used to collect insurance information
- Thorough and meticulous in all paperwork and data entry
- Problem-solving skills needed to assist customers with claims
- Excellent mathematical skills for easy calculations
- Answered customer phone calls answering questions and offering services
- Met with potential customers to explain all insurance options
- Collected and updated customer information to ensure coverage was correct
- Assisted customers in filing claims as well as making and receiving payments
- Entered customer service notes into customer files after any contact for future reference.
Education
BUSINESS ADMINISTRATION MANAGEMENT, Accounting Principles, Business Calculations, Business Basics, Marketing, Office Administration, Human Resources, Communications -
UEI COLLEGE
ONTARIO, CA01.2019
Skills
- Power tools (Electric & Air Powered)
- Blueprint reading
- Data entry (40 WPM, MIcrosoft Systems, Linux)
- Customer Service
- Time management
- Communication
- Adaptability
- Problem-solving
- Teamwork
- Creativity
- Interpersonal skills
- Work ethic
- Attention to detail
- System Administration
- Software Installation
- Operating Systems
- Conflict Resolution
- Call Center Operations
- Tracking and Documentation
- TCP/IP
- Help Desk Software
- Application Support
Certification
Google and Linux
- System Administration and IT Infrastructure Services
- Technical Support Fundamentals
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes of Computer Networking
Languages
Spanish
Native or Bilingual
Timeline
Assembly
Marquee Staffing (Contract)
02.2022 - 10.2023
Deburring & Assembling
Express Employment (Contract)
01.2021 - 01.2022
Customer Service Rep
Fred Loya Insurance
01.2018 - 09.2020
BUSINESS ADMINISTRATION MANAGEMENT, Accounting Principles, Business Calculations, Business Basics, Marketing, Office Administration, Human Resources, Communications -
UEI COLLEGE
Google and Linux
- System Administration and IT Infrastructure Services
- Technical Support Fundamentals
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes of Computer Networking
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