Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jose De Jesus Cortez Gudino

Modesto,CA

Summary

Proven leader in customer service and team collaboration, I excelled at Lowes Home Improvement by driving customer satisfaction and exceeding sales targets. Fluent in Spanish, I adeptly managed inventory, trained teams, and streamlined processes, significantly enhancing operational efficiency. My expertise in cash handling and problem-solving fostered a positive shopping environment, contributing to a loyal customer base and improved team performance. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Lowes Home Improvment
01.2022 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Delivery Driver Assistant

DoorDash
01.2022 - 07.2022
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
  • Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
  • Contributed to overall team success by consistently meeting daily delivery targets and goals.

Crew Member Trainer

McDonald's Restaurant
01.2019 - 08.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Maintained current knowledge of all team position requirements.
  • Collaborated with management to identify areas for improvement within the team''s performance.
  • Taught new team members correct procedures for all areas of operations.

Education

Bachelor of Science - Criminal Justice

California State University - Chico
Chico, CA
05.2024

High School Diploma -

Modesto High School
Modesto, CA
05.2020

Skills

Customer Service

Teamwork

Problem-Solving

Teamwork and Collaboration

Cash Handling

FLUENT IN SPANISH

Team leadership and supervision

Work Planning and Prioritization

Process Improvement

Employee Training

Basic Math Competence

Hobbies

I have always been an on hands person. One of my favorites hobbies is to go running while the sunset is happening. Another of my favorite hobbies is to be outside, that can include being on the beach, walking in the park or going on hikes. When my close friends and I are free we make time to go play some basketball games. I also do enjoy traveling and getting exposed to different areas and cultures. 

Timeline

Retail Sales Associate

Lowes Home Improvment
01.2022 - 08.2024

Delivery Driver Assistant

DoorDash
01.2022 - 07.2022

Crew Member Trainer

McDonald's Restaurant
01.2019 - 08.2020

Bachelor of Science - Criminal Justice

California State University - Chico

High School Diploma -

Modesto High School
Jose De Jesus Cortez Gudino