JOSEF RAMIREZ
Fayetteville,NC
Summary
More than ten years in the aviation industry Proficiency in English, Spanish, Portuguese and Italian. Mastery in Speech and Persuasion, while providing guidance and proper direction. Exceptional skills in customer service. First Air, CPR and AED certified by the AHS. Adaptability, flexibility and high standards in instructing and mentoring large audiences, while keeping the highest safety standards in mind.
Overview
10
10
years of professional experience
Work History
General Reservations Agent
AIR CANADA
Tampa, FL
03.2022 - 12.2023
- Assist passengers with reservations, ticketing, and adjustments to itinerary
- Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time
- Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Use Air Canada's reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries
International Lead Flight Attendant
AMERICAN AIRLINES
Miami, FL
07.2013 - 12.2021
- Ensured aircraft and passengers' compliance with policies, procedures, regulations, and safety guidance.
- Attended yearly workshops and training in airline customer service, conflict resolution tactics, and safety-related trends and requirements.
- Facilitated communication between the flight deck and cabin prior to and during flights promotes and expedites smooth operations, as well as the comfort and safety of every single passenger in our aircraft.
- Conducted pre-flight briefings with cabin crew to ensure compliance with all aviation regulations and company policies.
- Monitored cabin crew performance during flights and took corrective action when needed.
- Maintained an up-to-date knowledge of airline policies and procedures as well as federal aviation regulations.
- Prepared aircraft cabins for flight, including checking emergency equipment, stocking food and beverage items, and ensuring passenger comfort items are available.
- Managed the safety and security of passengers on board flights.
Education
Bachelor of Arts & Sciences - Education in Foreign Languages, Literature and Linguistics
University of South Florida
Tampa, FL05.2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Full Professional
Portuguese
Full Professional
References
- Abby John, Flight Service Manager, 949-295-21432
- Eric Roig, President of American Airlines Hub in DFW, 972-425-5140
Timeline
General Reservations Agent
AIR CANADA
03.2022 - 12.2023
International Lead Flight Attendant
AMERICAN AIRLINES
07.2013 - 12.2021
Bachelor of Arts & Sciences - Education in Foreign Languages, Literature and Linguistics
University of South Florida