Josefa Cano

I build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs. Assist customers with opening new personal and business accounts also credit card applications, personal loans, auto loans , home equity loans, marketing to grow customer base, attend local events in community to promote us bank and be known in the community.

Assist customers with opening new personal and business accounts also credit card applications, personal loans, auto loans , home equity loans, marketing to grow customer base, attend local events in community to promote us bank, achieve monthly and quarterly goals to achieve quarterly bonus. Notarize docs, deeds, etc. cash orders and shipments to Loomis weekly cash audits of vault and cash dispense,made weekly work schedules for branch.

I consistently execute financial wellness conversations and set appointments with clients to review their financial wellbeing and recommend products and accounts.I complete client's transactions, identify clients' needs. I take loan applications, up sell loans open new accounts checking, savings, CDs and money market accounts. I participate in special projects, campaigns and assignments as requested I assist with coaching and training other branch professionals as needed. I am given weekly and monthly goals to achieve we have quarterly bonuses based on the volume of new clients and loans.

I was given my goals quarterly that I must achieve each month I always exceed my goals and receive and extra bonus I like being on the the top of the list of the best in sales.

I do my very best to get the customer the biggest best loan possible with the best rate I also sell home and auto plans to benefit the customers I sell my products with lots of confidence I am responsible for portion of accounts to collect on I work in one of the largest offices in Colorado we were always busy I work well in a fast pace office I am on a cash drawer I also am in charge of paying the bills checking the mail posting payoffs and tracking title log and counseling customers to pay on time I do a lot of business development where I go to local businesses and introduce myself and drop off my cards I go to local events to invite customers to our office a lot of my loans come from referrals I leave a good impression on people and make customers always feel welcome I always make sure customers are covered in case they lose their jobs or become disabled by adding credit insurances to their loans I want to make sure every customer leaves my desk with a smile and fully satisfied

I managed growth and marketing handled new payday loans, western union, collections, open and closing duties balanced vault all cash drawers, sent reports and goals daily to district manager. Maintained customers and worked with local banks and business to get new customers to achieve goals.

Maintain and engage store through leadership, achieve financial objectives by preparing an annual budget, scheduling, achieving my collections and my store to grow by marketing constantly Complete store operational requirements cover at other locations when needed I trained others to run a location on their own I helped them achieve management skills. I would follow up with leads daily had a great relationship with local business where I marketed very often. Was given a monthly quota to meet for both collections and sales I achieved my goal each month was always in the top 3 out of 1000 stores I was awarded bonuses and awards for meeting my goals. I was very involved in the community and marketed 2-3 times per week at local businesses always meeting new people I was responsible for merchandising the showroom, ordering inventory, doing weekly inventory, managing all staff ensuring all deliveries were made on time and to the customers satisfaction I made follow up calls within 24 hours from there delivery I also handled collections where I helped customer pay on time I had several tools to help I did field collections when needed I also handled all service calls for any repairs for customers I tracked all bank deposits on a daily basis held a weekly meeting to discuss personal goals and store goals and how to achieve them. Analyzed operating and financial statements for profitability ratios Maintained a professional and technical knowledge I was responsible for the stores growth so if sales were down leads and mailers needed to be worked to maintain the store growing daily to balance liquidation. I trained sales team how to up sell and close more sales daily the sales team had a morning meeting daily than a weekly meeting every Friday.