Sydney Marzullo
Follansbee
Summary
I am a dependable individual with experience in dynamic, fast-pace environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains a high-level of customer satisfaction by smoothly resolving customer requests, needs, and problems. A team player with great communication and organizational skills. History of working well with others and developing strong, collaborative relationships.
Overview
5
5
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Brilliant, OH
11.2025 - Current
- Maintained friendly and professional customer interactions
- Assisted in analyzing client needs to develop tailored banking solutions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Collected, arranged, and input information into database system.
- Referred clients to other banking departments for specialized services.
- Educated clients on online and mobile banking applications
- Executed wire transfers, internal account transfers, and stop payments.
- Monitored and verified suspicious activity on client accounts.
- Performed account maintenance by changing the status of client accounts or the information associated with their profile.
- Cross-sold credit cards, loans, and other bank products.
- Processed applications for new accounts.
- Counted, handled and verified bank deposits and armored car transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate date regarding cash flow.
- Completed highly-accurate, high volume money counts via both manual and machine-driven approaches.
- Answered inquiries via telephone concerning checking, savings, loans, and lines of credit.
Lead Store Associate
Aldi Inc.
Weirton, WV
07.2022 - 11.2025
- Checked pricing, scanned items, and applied discounts to ring up customers.
- Completed returns and exchanges.
- Optimized checkout processes to reduce wait times during peak hours.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Built a strong rapport with customers and created a positive impression.
- Stocked, tagged and displayed merchandise as required.
- Ensured schematics were followed for special merchandise displays.
- Utilized machinery and equipment such as box cutters, baler, and electric pallet jacks.
- Loaded, unloaded, and moved materials to and from warehouse and sales floor.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with management on staff scheduling and workload distribution.
- Participated in meetings with upper management to discuss sales performance, goals, and strategies for improvement.
- Accomplished multiple tasks within established timeframes.
- Trained new associates on company policies and operational procedures.
- Cultivated positive rapport with fellow employees.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Utilized strong communication skills to relay important information between management and associates effectively.
- Opened and closed location and monitored shift changes.
- Reconciled cash drawer at the end of each night, accounting for any errors and resolving discrepancies.
- Maintained a clean, and safe work environment in accordance with regulatory guidelines.
Team Member
Taco Bell
Weirton, WV
12.2020 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Coordinated food preparation and service ensuring adherence to health and safety standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Improved dining experience by maintaining clean and organized eating area.
Education
Certificate - Administrative Medical Assisting
West Virginia Northern Community College
Weirton, WV05-2021
Skills
- Organization
- Customer Service
- Strong Work-Ethic
- Multi-Tasking
- Team Collaboration
- Training
- Banking
- Cash Handling and Management
- Safe and Vault operation
- POS System Operation
Timeline
Client Relationship Consultant
U.S. Bank
11.2025 - Current
Lead Store Associate
Aldi Inc.
07.2022 - 11.2025
Team Member
Taco Bell
12.2020 - 06.2022
Certificate - Administrative Medical Assisting
West Virginia Northern Community College