Marissa Wesley
Glen Ellyn,IL
Summary
Highly motivated professional, looking to utilize my strong customer service and interpersonal skill set. Effective at cultivating a strong team building atmosphere.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Westmont, IL
05.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Assistant Manager
Windsor Fashions
Lombard, IL
06.2021 - 05.2024
- Accountable for accomplishing the company and store overall profitability expectations for shrink, sales and expenses.
- Effectively coaches and motivates staff to achieve personal and store sale goals.
- Manage daily operations including cash handling, sales goals and delegating tasks as needed.
- Aid in improving the teams morale by 50% by ensuring the company information was provided to the team during the day.
Assistant Manager
Francescas
Lombard, IL
10.2020 - 06.2021
- Assisted the retail Store Manager in planning and implementing strategies to attract customers.
- Tracked the progress of weekly, monthly, quarterly and annual objectives.
- Helped sales staff meet the daily operational goals.
Customer Service Representative
DialAmerica
Oak Brook, IL
09.2020 - 06.2021
- Worked with customer service manager to ensure proper customer service is being delivered.
- Greeted customers warmly and discovered the problems or reasons for calling.
- Managed a high volume of incoming phone calls, averaging out to 50 calls a day.
- Handled customers statements of dissatisfaction and provided appropriate solutions and alternatives within a 3 minute time limit.
- Kepted records of customer interactions, processed customers accounts and filed documents appropriately.
Sales Lead
Francescas
Lombard, IL
09.2020 - 10.2020
- Monitored customer preferences to determine focus of sales efforts.
- Shared product knowledge with customers while making personal recommendations.
- Trained new sales staff on how to gain rapport with our customers.
Beauty Advisor
Von Maur
Lombard, IL
08.2019 - 09.2020
- Identified customer needs and recommended products based on preferences.
- Demonstrated the proper use of products and introducing new items to customers.
- Advised customers on proper skincare techniques.
Sales Lead
Express Clothing
Champaign, IL
01.2019 - 08.2019
- Worked with the store manager in opening, closing and operating the retail facility.
- Assisted with maintaining the stores appearance and merchandising standards.
- Coached and developed sales associate in assessing customer needs.
- Created an amazing buying experience for the customer.
- Greeted each customer in a professional, friendly manner.
Sales Associate
Express Clothing
Champaign, IL
10.2018 - 01.2019
- Greeted customers and improved an excellent customer experience.
- Achieved set goals.
- Increased store sales.
- Maintained a neat appearance throughout the sales floor.
Education
High School Diploma -
Centennial Highschool
Champaign, IL05.2017
Skills
- Organization
- Leadership
- Problem Solving
- Teamwork
- Collaboration
- Multitasking
Education
other
Timeline
Client Relationship Consultant
U.S. Bank
05.2024 - Current
Assistant Manager
Windsor Fashions
06.2021 - 05.2024
Assistant Manager
Francescas
10.2020 - 06.2021
Customer Service Representative
DialAmerica
09.2020 - 06.2021
Sales Lead
Francescas
09.2020 - 10.2020
Beauty Advisor
Von Maur
08.2019 - 09.2020
Sales Lead
Express Clothing
01.2019 - 08.2019
Sales Associate
Express Clothing
10.2018 - 01.2019
High School Diploma -
Centennial Highschool