Josefa Gutierrez
Foundation Energy Services
Levelland,TX
2
Languages
14
years of professional experience
Dynamic customer relations specialist with a background in office administration and bilingual communication. Expertise in managing over 200 employee files, ensuring regulatory compliance, and enhancing customer satisfaction through effective problem-solving.
Work History
DOT Rep
7 Years 4 Months- Assisted with day-to-day operations, working efficiently and productively
- Coordinated with HR to process qualified candidates for open DOT Positions and Non-DOT position. Responsible for setting up pre employment drug and alcohol testing.
- Managed over 200 employees' files to make sure we stayed in DOT Regulated Compliance. Such as making sure all Driver licenses, CDLs and Medical Cards were all up to date.
- Organized and maintained HSE records, contributing to the company's compliance with industry regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained filing systems for easy retrieval of information and compliance with regulations.
- Worked in multiple systems on a daily basis.
Assistant Manager
11 Months- Supervised daily operations to ensure exceptional guest experiences and service standards.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guest.
Front End Team Lead
5 Years 4 Months- Led front-end team to enhance customer service and improve operational efficiency.
- Streamlined checkout processes by integrating advanced point-of-sale systems, reducing wait times.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in all checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Education
High School Diploma
Skills
File and records maintenance
Call management
Excel spreadsheets
Client engagement
Document processing
Customer support
Confidential handling
Office operations
Office administration
Operational compliance
Scheduling appointments
Opening and closing procedures
Languages
English
Full Professional
Spanish
Full Professional
Timeline
DOT Rep
Foundation Energy Services
03.2019 - 07.2026Read More
Assistant Manager
Holiday INN
01.2018 - 12.2018Read More
Front End Team Lead
Sam’s Club
03.2012 - 07.2017Read More
Levelland High School
High School Diploma
Read More