Josefa Shields
Houston,TX
Summary
Organized Clerk with expertise in administrative support, inventory management, and customer service. Delivers accurate recordkeeping and resolves a wide range of issues efficiently in fast-paced environments. Boosts team productivity and operational efficiency, drawing on experience in warehouse operations and training new hires.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Inbound Expert
Target
Houston, Texas
12.2021 - Current
- Loaded merchandise trucks and separated inbound freight for the Target backroom.
- Restocked shelves and backroom locations with incoming merchandise.
- Recorded inventory with handheld devices and receiving systems.
- Worked closely with team members to meet quality standards.
- Trained new hires to fill key positions and optimize team productivity by [%].
- Assisted guests with merchandise location, product details, and store navigation.
- Resolved guest concerns with professional service on the sales floor, achieving a satisfaction rate of [%].
- Engaged with customers to gather insights and feedback for improving store offerings, resulting in [Number] actionable suggestions.
Order Picker
Amway
Ada, Michigan
07.2020 - 08.2020
- Fulfilled orders efficiently to meet and exceed daily objectives.
- Retrieved products from racks according to picking tickets and customer orders.
- Pick Amway orders utilizing handheld scanners and warehouse inventory lists to ensure accurate order fulfillment.
- Verified item codes, quantities, and packaging before shipment.
Package Handler
UPS Freight
Grand Rapids, Michigan
10.2019 - 02.2020
- Sorted packages by destination and service type to streamline dispatch.
- Loaded and unloaded UPS Freight trailers, ensuring safe handling and adherence to protocols.
- Utilized handheld scanners to accurately scan shipment labels during processing.
- Stacked freight on pallets for movement to the dock.
- Communicated with dock staff to support daily operations.
- Helped train new employees on package-handling processes, improving team efficiency.
Education
High School Diploma -
Godwin Height High Shcool
Grand Rapids, MI05-2019
Some College (No Degree) - Pharmacy
Pima Medical Institute
Houston, TX10-2026
Skills
- Inventory management
- Inventory control
- Customer service
- Reporting and analysis
- Team collaboration
- Time management
- Effective communication
- Goal-oriented mindset
- Strong interpersonal skills
Certification
- Basic Life Support (BLS) Provider, American Heart Association (Expires: June 2028)
- State Board of Pharmacy: Registered Pharmacy Technician Trainee (License #408219 Exp: August/2028).
Timeline
Inbound Expert
Target
12.2021 - Current
Order Picker
Amway
07.2020 - 08.2020
Package Handler
UPS Freight
10.2019 - 02.2020
High School Diploma -
Godwin Height High Shcool
Some College (No Degree) - Pharmacy
Pima Medical Institute