Jose Fernando Patino

• Educated customers on effective use of security systems.
• Installed various types of high-tech security systems such as alarms and video surveillance systems.
• Educated customers on proper ways to use security systems after completing tests and repairs.
• Installed , alarms and video surveillance systems for new and old homes.
• Explained how to properly use security systems so that customers were knowledgeable.
• Responded to maintenance calls and troubleshot devices.
• Installed, tested and serviced alarm and associated systems for commercial and residential customers.
• Communicated effectively with customers, answering questions and concerns regarding systems.
• Tested all newly installed fire alarms.
• Read and understood product manuals and blueprints.
• Fully installed fire alarms and various security devices.
• Maintained accurate records of customer service calls and inputted all information into company's database.

• Adhered to appropriate legal scripting when required.
• Developed product demonstrations and presentations for customers.
• Made sales calls weekly to existing and new customers for business growth.
• Developed new strategies for customer retention activities.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify cash levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Established and optimized schedules to keep coverage and service in line with forecasted demands.