JOSEFINA ALMAZAN
ROCKVILLE
Summary
Dynamic professional with a proven track record in customer relationship management and sales strategy development. At Elite Machines, I built key accounts, driving a 30% increase in revenue. Skilled in contract negotiations and market penetration, I excel at fostering relationships that lead to business growth and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Telephone Operator
Eastern Visayas Telephone Company
05.2006 - 09.2012
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Telemarketer
Elite Machines
06.2001 - 08.2005
- Built lucrative relationships with over 50 key accounts, increasing sales revenue by 30%
- Surpassed quota by 20% each quarter by setting effective sales plans and strategies
- Provided valuable market insights to management, leading to the creation of products that grew market share by 15%
Education
Associate of Science - Commerce
Leyte Colleges (LC)
Tacloban City, Leyte, Philippines03-1993
Bachelor of Science (BS) - Marketing
University of California
Berkeley, CASkills
- Contract negotiations
- Customer relationship management
- Market penetration
- Revenue and business growth
- Sales strategy development
- Telephone reception
- Greeting customers
- Information assistance
- Call transferring
- Search directories
Timeline
Telephone Operator
Eastern Visayas Telephone Company
05.2006 - 09.2012
Telemarketer
Elite Machines
06.2001 - 08.2005
Bachelor of Science (BS) - Marketing
University of California
Associate of Science - Commerce
Leyte Colleges (LC)