Glen R. Murphy
North Smithfield,RI
Summary
Motivated business professional bringing 31 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background spent in mortgage sales. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Complete Processing Services Inc.
04.2019 - 11.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as principal stakeholder over organization's complete operations.
- Lent business acumen to meet day-to-day strategic objectives.
Senior Account Executive
First Guaranty Mortgage Corporation
12.2019 - 09.2021
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Personal Prduction of over $15,000,000 volume/month while managing multiple high-profile accounts.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Secured 21 new accounts to increase company revenue and drive market share.
- Prepared documentation, finalized sales and worked closely with Broker clients to meet monthly funding goals.
Senior Account Executive
Freedom Mortgage
02.2019 - 12.2019
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Secured 23 new accounts to increase company revenue and drive market share.
- Networked at events and prospected for new customers with diverse strategies.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved top 10% of funded monthly volume within 4 months of hire.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Set and monitored sales targets and identified potential customers.
Wholesale Production Manager
Bayview Loan Servicing
11.2017 - 02.2019
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Wrote and conducted formal performance reviews for production personnel.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Led initiative to hire and train recent college graduates in all aspects of the wholesale mortgage lending business.
- Maintained personal monthly production in top 5% of company
- Coordinated with other departments to align production with customer requirements.
- Prepared and maintained production reports and personnel records.
- Scrutinized production output and identified areas for improvement.
Inside Production Manager
Homeward Residential Inc
04.2009 - 11.2017
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Scrutinized production output and identified areas for improvement.
- Maintained personal monthly production of 18,000,000 plus and achieved rank as 2nd highest volume producer.
- Trained all sales staff and new hires to optimize production and streamline processing flow.
Education
Bachelor of Science - Finance/Consumer Studies
University of Rhode Island
Kingston, RI05.1992
Skills
- Marketing Campaign Development
- Contract Negotiation
- Sales Tactics
- Contract Negotiations
- Personnel Management
- Business Process Optimization
- Decision Making
- Problem Solving
- Business Planning
Certification
Chase Manhattan Funding: #1 ranked Account Executive in Eastern Region 2004-2007
Member Chase Manhattan Funding AE Advisory Board 2005-2007
Timeline
Senior Account Executive
First Guaranty Mortgage Corporation
12.2019 - 09.2021
Business Owner/Operator
Complete Processing Services Inc.
04.2019 - 11.2023
Senior Account Executive
Freedom Mortgage
02.2019 - 12.2019
Wholesale Production Manager
Bayview Loan Servicing
11.2017 - 02.2019
Inside Production Manager
Homeward Residential Inc
04.2009 - 11.2017
Bachelor of Science - Finance/Consumer Studies
University of Rhode Island
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