Josefina Aluma
Land O' Lakes
Summary
Enthusiastic results-oriented analytic team contributor who values excellence. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Table for Two Event Catering
Miami
03.2017 - 12.2025
- Led kitchen personnel in creating and executing wedding menus, ensuring alignment with client preferences and event themes.
- Successfully planned and executed many weddings throughout the years.
- Attended events to enhance customer satisfaction and followed up with clients to address any concerns.
- Conducted business lead searches and client visits for contract negotiations, managed payroll, and maintained bookkeeping to ensure compliance with state and federal regulations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Human Resources Manager
Hilton Miami Downtown
Miami
06.2015 - 03.2017
- Planned, implemented, and evaluated employee relations and HR policies, programs, and practices to enhance organizational effectiveness.
- Served in HR Director role during two critical periods, overseeing HR functions and strategies.
- Sourced candidates with optimal experience, education, and skills to fill key positions.
- Designed training programs for specific company and departmental needs.
- Coordinated efforts of 350 team members to enhance overall team performance and productivity.
- Fostered a supportive HR environment, ensuring team members viewed the HR department as a welcoming resource.
- Successfully led the hotel to pass two QA training inspections.
HR Training Specialist
Norwegian Cruise Line
Miami
05.2013 - 02.2015
- Collaborated with subject matter experts to conduct needs analysis and identify training objectives.
- Developed and standardized training curriculum for hotel, restaurant, and bar operations, customer service, and management training to enhance employee readiness.
- Conduct training sessions for various trainings including management training (supervisory skills).
- Refined training materials for 'Communicating for Success', 'Understanding American Guests', and 'New Manager' to improve clarity and engagement.
- Facilitated training programs such as 'Vacation Hero', 'New Hire Orientation', 'Front Line Leader'.
- Created training program to support acculturation of shipboard managers, fostering alignment with organizational culture.
- Successfully coordinated and implemented the corporate summer internship program, hired 10 interns.
Corporate Trainer
Goodwill Industries of South Florida
Miami
01.2012 - 01.2013
- Design and implement corporate wide training initiatives for over 2000 employees.
- Designed and implemented a leadership training session for managers and supervisors. Over 200 managers and assistant managers were trained.
- Structured and implemented a Sexual and Workplace Harassment Training at a corporate level.
- Conducted a comprehensive needs assessment across the corporation to identify training requirements.
- Assess training needs through interviews with employees, or consultation with managers, instructors, or customer representatives.
- Monitored and evaluated training activities to assess program effectiveness.
- Organized and developed training manuals, guides, and course materials, including bilingual handouts and visual aids.
- Designed a performance appraisal for the position of Store Managers.
Sales Trainer
Alorica
Cutler Bay
12.2009 - 12.2011
- Achieved a close rate of over 30%, surpassing expectations of sales classes.
- Trained groups of 10-25 call center agents on product knowledge, standards and selling tactics, enhancing their sales capabilities.
- Evaluated training and performance needs of employees pre- and post-training to tailor development initiatives.
- Coached and motivated sales agents enabling success on the job.
- Effectively trained on-the-job training leads to coaching new agents during the nesting process.
- Consistently achieved a score over 90% on monthly trainer evaluations.
Regional Training Manager – Aramis & Designer Fragrances, Origins
ESTEE LAUDER TRAVEL RETAIL- AMERICAS
Miami
04.2008 - 11.2009
- Increased in post-training sales by 40% for the Brazilian market for a skin care product.
- Delivered classroom training programs enhancing product knowledge and sales skills for Beauty Advisors across the Americas.
- Coordinated training schedules and managed logistics and budget for diverse training programs across multiple regions, ensuring effective execution.
- Reduced financial impact with the creation and implementation of a fragrance educational video utilized in the training of beauty advisors for North, South, Latin America and European markets.
- Facilitated bilingual classroom training programs in English and Spanish for groups of 5 to 80 employees, fostering inclusivity and engagement.
- Developed engaging training aids to enhance product knowledge among Beauty Advisors, effectively reducing client objections during sales.
Training Coordinator
WANNADO CITY
Fort Lauderdale
01.2008 - 03.2008
- Assessed organizational training needs and developed soft skill training programs to enhance employee competencies.
- Coordinated and supported cross-departmental training activities to ensure alignment with organizational goals.
- Led design process for supervisor leadership training program to strengthen leadership skills within the organization.
- Facilitated and created new hire employee orientation that focused on customer service.
- Conducted new hire orientations to a group of 20-30 employees at a time.
- Facilitated general orientation sessions for new employees to introduce company policies and culture.
- Developed job-specific competencies and performance standards.
Inventory Specialist
CARNIVAL CRUISE LINES
Miami
01.2007 - 01.2008
- Managed inventory levels to ensure adequate stock for cruise operations.
- Analyzed and managed inventory demands for specific products to optimize group business utilization.
- Conducted regular audits to maintain accurate inventory records and prevent discrepancies.
- Collaborated with suppliers to streamline ordering processes and enhance supply chain efficiency.
- Executed scheduled sailings to ensure timely deliveries.
Group Reservation Agent
CARNIVAL CRUISE LINES
Miami
06.2006 - 10.2006
- Managed booking processes and supported group reservations through proactive phone communication.
- Responded to incoming calls from travel agents, addressing inquiries and providing timely assistance.
- Received performance evaluation score of 98% during probation, demonstrating strong commitment to customer service.
On-Site Supervisor
ADECCO SA
New Bern
03.2004 - 07.2005
- Scheduled and executed new hire orientation for on-site (Moen Inc.).
- Conducted new hire orientation to a group of 30 to 40 employees.
- Developed and maintained retention programs, including attendance contests, to enhance employee engagement.
- Guided and supported employees in addressing performance and attendance challenges, fostering a positive work environment.
- Facilitated employee performance reviews and processed payroll, ensuring timely and accurate compensation.
- Translated employee handbook enabling Spanish-speaking associates to understand company norms.
Reservations Manager
MANDARIN ORIENTAL MIAMI HOTEL
Miami
01.2004 - 01.2005
- Oversaw daily department operations, ensuring alignment with company standards.
- Training and retraining efforts increased customer service scores by 10%.
- Conducted monthly training and retraining meetings on topics such as customer objections, upselling techniques, and product knowledge.
- Ensured colleagues have appropriate tools, knowledge and training to complete their duties.
- Performance based coaching and counseling based on Predictive Index Assessment (PI).
- Utilized existing training programs but created training aids.
- Monitored calls per company standards, delivering actionable feedback to reservation agents.
- Facilitated monthly performance improvements among agents through targeted feedback.
Assistant Training Manager Housekeeping
MANDARIN ORIENTAL MIAMI HOTEL
Miami
01.2002 - 01.2004
- Decreased turnover by 10% with the development and implementation of a successful departmental orientation program for the housekeeping and laundry department.
- Conducted on-the-job training and retraining, developed testing data for certification of new colleagues, and led departmental orientation.
- Facilitated training sessions for new trainers, enhancing their skills and knowledge.
- Designed and delivered supervisory skills training for housekeeping supervisors, contributing to improved customer satisfaction scores.
- Implemented a group performance motivation program that led to an increase of team efforts in the improvement and maintenance of standards and procedures.
- Coordinated staff recruitment, performance coaching, and counseling to enhance team capabilities.
- Conducted needs analysis for the department and designed a training program in English and Spanish for 80 staff members.
Education
Master’s of Science - Industrial and Organizational Psychology
Carlos Albizu University
Miami, FloridaBachelor’s of Science Degree - Psychology
Universidad Javeriana
Cali, ColombiaSkills
- Curriculum development
- Onboarding process
- Training coordination
- Workforce management
- Performance assessment
- Coaching and mentoring
- Recruiting and interviewing
- Staff development
- Project management
- Operations management
- Team leadership
- Cross-functional teamwork
- Customer satisfaction
- Conflict resolution
- Task delegation
- Decision-making
- Vendor management
- Policy development
- Strategic planning
- MS Suite
- CRM management
- Spanish
- English
Certification
Train The Trainer Certification
Languages
- Spanish
- English
Timeline
Manager
Table for Two Event Catering
03.2017 - 12.2025
Human Resources Manager
Hilton Miami Downtown
06.2015 - 03.2017
HR Training Specialist
Norwegian Cruise Line
05.2013 - 02.2015
Corporate Trainer
Goodwill Industries of South Florida
01.2012 - 01.2013
Sales Trainer
Alorica
12.2009 - 12.2011
Regional Training Manager – Aramis & Designer Fragrances, Origins
ESTEE LAUDER TRAVEL RETAIL- AMERICAS
04.2008 - 11.2009
Training Coordinator
WANNADO CITY
01.2008 - 03.2008
Inventory Specialist
CARNIVAL CRUISE LINES
01.2007 - 01.2008
Group Reservation Agent
CARNIVAL CRUISE LINES
06.2006 - 10.2006
On-Site Supervisor
ADECCO SA
03.2004 - 07.2005
Reservations Manager
MANDARIN ORIENTAL MIAMI HOTEL
01.2004 - 01.2005
Assistant Training Manager Housekeeping
MANDARIN ORIENTAL MIAMI HOTEL
01.2002 - 01.2004
Master’s of Science - Industrial and Organizational Psychology
Carlos Albizu University
Bachelor’s of Science Degree - Psychology
Universidad Javeriana