Josefina Barraza
Phoenix,AZ
Summary
Dynamic customer service professional with a proven track record at FedEx, adept at resolving conflicts and enhancing customer loyalty. Known for excellent communication and problem-solving skills, I thrive in high-pressure environments, ensuring customer satisfaction and repeat business. Dependable and adaptable, I consistently deliver results while fostering teamwork and collaboration.
Overview
2026
2026
years of professional experience
Work History
Bodega
FedEx
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Customer Service Representative
Panda Express
Phoenix, AZ
2014 - Current
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Education
Preparatoria
Preparatoria
México08.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Flexible and adaptable
- Dependable and responsible
Timeline
Bodega
FedEx
Customer Service Representative
Panda Express
2014 - Current
Preparatoria
Preparatoria