Josefina Gleason

· Work closely with customers to understand their spare parts requirements, provide accurate quotations, and ensure smooth order fulfillment.

· Generate and track sales orders, quotes, and invoices, ensuring all details are accurate and customers’ needs are met.

· Negotiate with suppliers to secure the best possible pricing, discounts, and payment terms for spare parts.

· Work with suppliers to ensure the timely and accurate delivery of parts, resolving any issues related to backorders, pricing discrepancies, or delays.

· Prepare and present regular sales reports on spare parts performance, including sales volumes, customer feedback, and inventory turnover.

· Track key performance indicators (KPIs) related to spare parts sales, customer satisfaction, and order fulfillment efficiency.

· Analyze sales trends and help the sales team identify opportunities for growth in spare parts offerings.

· Process and confirm orders, ensuring timely shipping and delivery of spare parts to customers.

· Address customer inquiries and issues related to spare parts, providing technical information and helping them find the correct products for their needs.

· Follow up on pending orders and sales opportunities, ensuring timely delivery and high customer satisfaction.

· Work closely with the accounts payable team to ensure that all invoices are processed in a timely manner and align with sales orders.

· Resolve any discrepancies between the sales order, delivery, and invoicing to ensure accurate billing.

• Responsible for storing, issuing, inventorying, receiving and ordering of tools, equipment and supplies, to support production, maintenance and administrative departments in plant.
• Oversee asset inventory of manufacturing equipment, spare parts and production tools.
• Set up part numbers in databases, maintaining logical pattern in SAP.
• Assist Accounts Payable (AP) with all vendor invoices and payment issues..
• Assist engineers/supervisors for eBuy, eROs and sending workflow for new parts and purchasing.
• Work with purchasing dept for parts obsolescence, replacement and new supplier.
• Prepare and provide weekly and monthly reports to management and for crib asset analysis
• Work with vendors on new product offerings using knowledge of tool and asset specifications
• Worked closely with vendors and suppliers to source and purchase needed parts and supplies
• Identify, Research, Purchase, Receive, Stock, Store and Issue MRO equipment
• Prepares periodic inventory or maintains perpetual inventory of tools and equipment using SAP
• Ensuring repairable products are sent out to appropriate repair facilities to be repaired in timely manner.
• Maintain all files, parts flow and storage of parts, keeping each part in t right location.
• Set-up new badges for new employees.
• Maintained physical and computer-based filing systems.
• Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

• Provide weekly manufacturing schedule to manufacturing departments and update on daily basis/ by shift if necessary.
• Act as information resource between Customer Service and Manufacturing Department.
• Make analysis of realistic forecast for proper material planning
• Regulate WIP and FG inventory of manufactured parts.
• Advise adjustments, implement corrective actions to reduce WIP inaccuracy.
• Check with manufacturing and logistics daily/weekly/monthly results.
• Generate production reports for other operation department/logistics department.
• Performed analysis of materials to maximize product planning, capacity, product completion and delivery efficiency meeting customer and site requirements.

• Receives, stores, and issues tools and equipment to workers and maintains records of tools and equipment issued and returned using SAP.
• Locates lost or misplaced tools and equipment.
• Maintain parts inventory and organization of spare parts.
• Checked incoming shipments for accuracy and quality.
• Complete documentation of purchase orders and parts storage in storage area.
• Set up new spare parts for new machines.
• Contact vendors for quotes and order statuses.
• Interact with suppliers on day-to-day basis.
• Deal with non-supplied, orders, over orders, and damaged goods.
• Unpacks delivery shipments and compares packing lists to purchase orders, ensuring accurate deliveries.
• Assisted in maintenance of equipment and machinery by providing necessary parts.
• Tracked excess materials and coordinated returns of damaged or unused items to vendors.
• Monitored incoming and outgoing tools to track locations.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Requisitioned new supplies and maintained storage areas for smooth department operations.

• Transfer scrap ticket data into SAP System.
• Verify scrap ticket vs Material.
• Control scrap ticket books and issue them (one for exchange).
• Familiarize with areas, scrap collection points, parts, supervisors, team members, and leads.
• Allocate scrap to proper hopper in scrap yard.
• Make sure of on-time hopper replenishment.
• Prevent the process from being violated and teach and instruct employees.
• Regular shop floor and scrap yard walk with the purpose of managing the scrap process within production.

• Prepares and delivers food trays to hospital patients, performing any combination of the following duties on the tray line.
• Reads production orders on color-coded menu cards on trays to determine items to place on a tray.
• Prepares food items, such as sandwiches, salads, soups, and beverages.
• Portions and places food servings on plates and trays according to the diet list on the menu card.
• Examines filled tray for completeness and places on the cart, dumbwaiter, or conveyor belt.
• Pushes carts to halls or ward kitchens.
• Serves trays to patients.
• Collects and stacks dirty dishes on the cart and returns the cart to the kitchen
• May record the amount and types of special food items served to patients.

• Communicated with kitchen staff, dietitians, and doctors to assure compliance with the complex and frequently changing dietary needs of clients
• Inspected and cleaned food preparation areas to ensure safe and sanitary food handling practices
• Spoke with patrons to ensure satisfaction with food and service
• Maintained contact with kitchen staff, management, serving staff, and customers
• Training, scheduling, assigning, and directing work of sixty-five employees assigned to the shift, appraising performance, rewarding and disciplining, addressing complaints, and resolving problems.

• Greet guests and make them feel comfortable
• Learned fifteen menu items and be able to describe them appropriately to guests
• Take beverage and food orders
• Deliver beverages and food in a timely manner
• Check in with guests to ensure that everything is going well
• Deliver guest’s bills and thank them for dining at the restaurant
• Work with other servers as a team player.

• Be the primary point of contact and build long-term relationships with customers.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customers’ usage of product.
• Ensure the timely and successful delivery of ou solutions according to customer needs and objectives.
• Was able to hit a set quota prior to the expected deadline through strategic marketing actions.
• Consistently generated additional through skilled sales techniques
• Provided required weekly, monthly, and quarterly reports listing sales figures and client track records.

• Take customer orders at the counter.
• Makes reservations for customers.
• Functions as the hostess of the restaurant
• Pleasantly deal with customers to ensure satisfaction.
• Appeal to impatient or irritated customers, especially during rush hours.
• Manages the register receiving payments of cash and credit card and presenting change to customers.
• Ensure a balance of the register at the end of the shift or working period.