Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josefina Reynolds

Clarksville,TN

Summary

Motivated, personable business professional. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Account Manager

Wildcat Logistics
11.2020 - 08.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price by 10%.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.

Driver

Federal Express
11.2019 - 11.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Company Owner

JKL Crew Pads
01.2000 - 05.2019
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Resolved customer service issues with timely and professional resolutions.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Supported company goals through careful reinvestment of profits.
  • Created systems and procedures to streamline business processes and optimize resources.

Office Manager

Neurology Dept
01.2014 - 08.2016
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Controlled finances to lower costs and keep business operating within budget.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Created, maintained and updated filing systems for paper and electronic documents

Education

High School Diploma -

Elizabeth High School
Elizabeth, NJ

Phlebotomy

The Institute For Health Education
Jersey City, NJ

Medical Assistant

Daymar College - Clarksville
Clarksville, TN

Skills

  • Key Account Generation
  • Strategic Planning
  • Weekly Payroll
  • Accounts Payable and Accounts Receivable
  • Excellent Communication Skills
  • Time Management
  • Customer Satisfaction
  • Prioritizing Workflows
  • Staff Management
  • Account Management
  • Strong Lead Development Skills

Certification

  • Certified Medical Assistant
  • Certified Phlebotomist
  • Licensed CDL

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Wildcat Logistics
11.2020 - 08.2023

Driver

Federal Express
11.2019 - 11.2020

Office Manager

Neurology Dept
01.2014 - 08.2016

Company Owner

JKL Crew Pads
01.2000 - 05.2019

High School Diploma -

Elizabeth High School

Phlebotomy

The Institute For Health Education

Medical Assistant

Daymar College - Clarksville

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Josefina Reynolds