Josefina Sanchez
Ingegrity Energy Services
Van Horn
1
Language
30
years of professional experience
Dedicated Office Manager experienced in human resources, medical terminology, and data entry within medical environments. Delivered exceptional support to patients and colleagues through effective communication and problem-solving skills. Focused on fostering a collaborative workplace that exceeds performance expectations.
Work History
Physical Therapy Aide/Receptionist
6 Months- Assisted physical therapists in implementing treatment plans for diverse patient needs.
- Supported patient mobility through proper use of equipment and techniques during therapy sessions.
- Monitored patient progress, documenting changes and reporting observations to the therapy team.
- Maintained cleanliness and organization of treatment areas, ensuring safety protocols were followed.
- Educated patients on exercises and self-care strategies to promote recovery outside therapy sessions.
- Answering phones, scheduling appointments, and scanning documents.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Improved patient recovery by assisting in the implementation of individualized physical therapy treatment plans.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained supply inventory by placing orders when supplies ran low.
- Enforced safety procedures with all patients.
- Worked with patients from age 9 to 85.
- Improved patient mobility using passive and active therapeutic exercises.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
- Greeted and assisted patients, ensuring a welcoming environment at reception.
Bank Teller
1 Year 5 Months- Processed daily transactions accurately and efficiently, ensuring customer satisfaction.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Analyzed account discrepancies and provided solutions, contributing to enhanced accuracy in financial reporting.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
Administrative Scheduler
7 Months- Coordinated complex scheduling for multiple providers, optimizing patient flow and resource allocation.
- Managed appointment confirmations and reminders, increasing patient engagement and attendance.
- Maintained strict confidentiality of sensitive information pertaining to personnel matters, legal affairs, or financial data in the course of scheduling activities.
- Simplified complex scheduling challenges with creative problem-solving techniques and attention to detail.
- Facilitated smooth communication between departments by coordinating schedules and ensuring timely information sharing.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
8 Years 6 Months- Work Directly with Office manager, and all department managers. Responsibilities were to ensure each of the four departments work orders are sent in to our Corporate office in Houston for invoicing. Coordinated with HR department to submit new hire packets promptly. Partnered with DOT and safety department to verify all new hires had necessary documents.
Office Manager/Lead Office Coordinator
2 Years 9 Months- Worked directly with management, two specialty doctors, Medical assistants and office personnel
- Obtained documents, clearances, and approvals from insurance companies to facilitate patient services.
- Worked in conjunction with three hospitals to give our patients the best care available.
- Worked in conjunction with Dr. Reddy doing all hospital billing for Nextgen and used Falcon to enter patient
- Recorded patient data and managed patient check-in procedures.. Precertify any and all radiology procedures scheduled.
- Worked alongside with Dr. Nagalla's office to help precertify all surgeries and outpatient procedure as scheduled by Dr. Nagalla.
Front Desk Coordinator
1 Year- Supported Chief Operating Officer with daily operational functions, dispatch all incoming and outgoing phone
- Collected necessary documents and clearances for processing.
- Analyzed departmental documents for appropriate distribution and filing.
- Managed incoming calls to connect with department heads and technicians.
- Conducted initial testing on machines before shipment to ensure quality and functionality.
Human Resources
6 Years 8 Months- Collaborated with department managers, CEO, CFO, and employees to foster a positive working environment.
- Developed new process for employee evaluation, new hire background checks, drug screen testing
- Managed accounts receivable processes
- Handled accounts payable transactions
- Accounts receivable
- Completed registration for all equipment and vehicles
- Maintained inventory and registration logs for oilfield equipment
- Collaborated daily with Zeaplex background check company to verify new hire backgrounds.
- Kept inventory and registration log on over 1400 pieces of oilfield equipment.
Front Office Assistant
4 Years 1 Month- Collaborated with Dr Vemuru and nursing staff to ensure optimal patient care.
- Schedule appointment, refer patient, verify patient eligibility, precertify all outpatient surgeries and out patient procedures.
- Worked with high patient flow.
- Closed daily logs and processed patient payments.
- Apply insurance payments to patient accounts.
- Executed data entry processes to ensure timely updates of patient information.
Education
High School Diploma
Skills
Knowledge of CPT codes
Medical terminology
Physical therapy support
Functional mobility training
Post-surgery rehabilitation
Excel and Word knowledge
Assists with physical therapy
Patient care
Daily and monthly reporting
Patient billing support
Insurance claim processing
New hire orientation
Equipment maintenance
Inventory management
Physical therapy assistance
Mobility training
Post-operative rehabilitation
Aquatic rehabilitation
Safety compliance
Therapeutic exercise guidance
Physical therapy assistance
Patient support services
Customer relations
Patient relations
Languages
English
Timeline
Physical Therapy Aide/Receptionist
Culberson Hospital
02.2026 - CurrentRead More
Administrative Scheduler
Pinnacle Dermatology And Skin Rejuvenation
12.2023 - 07.2024Read More
Bank Teller
Pecos County State Bank
09.2023 - 02.2025Read More
Administrative Assistant
Ingegrity Energy Services
02.2018 - CurrentRead More
Office Manager/Lead Office Coordinator
Permian Premier Health Services
05.2015 - 02.2018Read More
Front Desk Coordinator
Hilliard Office Solutions
07.2013 - 07.2014Read More
Human Resources
Light Tower Rentals
08.2001 - 04.2008Read More
Front Office Assistant
Permian Gastroenterology
01.1997 - 02.2001Read More
Van Horn High
High School Diploma
Read More