Josefina Vasquez
San Leandro,CA
Summary
Dynamic professional with a proven track record in enhancing client satisfaction and increasing sales revenue at ACE Cash Express Inc. Expert in conflict resolution and Microsoft Excel, adept at leveraging critical thinking and problem-solving skills to exceed employer expectations. Achieved significant improvements in customer loyalty and operational efficiency through innovative strategies and compassionate service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
All Seasons Homecare
Pleasant Hill, CA
08.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sales Representative
ACE Cash Express Inc.
Tracy, CA
02.2019 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Customer Service Representative
Check Center
Oakland, CA
06.2014 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Domestic Violence Cetificate - Domestic Violence
Family Justice Center
Oakland, CA06.2016
High School Diploma -
Edward Shands Adult School
Oakland, CA07.2010
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
Spanish
Professional Working
Timeline
Caregiver
All Seasons Homecare
08.2022 - Current
Sales Representative
ACE Cash Express Inc.
02.2019 - 04.2023
Customer Service Representative
Check Center
06.2014 - 05.2018
Domestic Violence Cetificate - Domestic Violence
Family Justice Center
High School Diploma -
Edward Shands Adult School