Jose Francisco Franco
Sunnyvale,CA
Summary
Great team player, Hard working, quick learner, I have a vast experience for16 yrs. in Hotel industry in different position. Includes Food and beverage Admin position, Waiter, supervisor in fine Dine Multi cuisine in5star Resorts.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
21
21
years of professional experience
Work History
Server
Namaste India
Santa Cruz , CA
12.2021 - Current
- Currently working as a Head Waiter Indian Restaurant, Reference: Pereira3056009759 Manager
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
F&B Admin,1 stripe officer
Celebrity Cruises
01.2012 - 01.2019
- Worked as F&B Admin,1 stripe officer, Duties include preparing reports for all F&B departments, ILO, Time card, Food count, Uploading daily menus for POS, Controlling meal periods
- Recording minutes, Food cost, Berthing in charge for700 Crew, and more
Dish washer, buffet steward, junior Waiter, waiter
Carnival Australia
01.2007 - 01.2012
- Started as a Dish washer then promoted to buffet steward, junior Waiter, and last position waiter
trainee waiter, waiter, Restaurant supervisor
Le Royal meridien Mumbai
04.2004 - 12.2006
- Started as a trainee waiter, waiter then promoted to Restaurant supervisor
- Training at Goa Marriott Resort
Education
12th std. -
St xaviers Higher secondary school
3Yrs Hotel management -
Institute of Hotel management
Goa, IndiaDiploma - MS office word excel Power point
softech Computers
IndiaHobbies and Interests
Playing Guitar, Listening Music & Driving.
Timeline
Server
Namaste India
12.2021 - Current
F&B Admin,1 stripe officer
Celebrity Cruises
01.2012 - 01.2019
Dish washer, buffet steward, junior Waiter, waiter
Carnival Australia
01.2007 - 01.2012
trainee waiter, waiter, Restaurant supervisor
Le Royal meridien Mumbai
04.2004 - 12.2006
12th std. -
St xaviers Higher secondary school
3Yrs Hotel management -
Institute of Hotel management
Diploma - MS office word excel Power point
softech Computers