Jose G Rivera
Simi Valley,CA
Summary
Dynamic Service Technician with extensive experience at Milgard Windows & Doors, excelling in equipment maintenance and troubleshooting. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in installation procedures, ensuring compliance with safety standards while delivering high-quality results. Adaptable team player committed to achieving operational excellence.
Overview
35
35
years of professional experience
Work History
Service Technician
Milgard Windows & Doors
Simi Valley, CA
11.2020 - Current
- Conducted routine maintenance on window and door products to ensure functionality.
- Diagnosed issues with products using specialized tools and equipment effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Communicated with customers to explain service options and resolve inquiries promptly.
- Followed safety protocols while performing installations and repairs in diverse environments.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
Window and Door Installer
Aggressive Sash and Door, Inc
Canoga Park, CA
09.2015 - 10.2020
- Installed windows and doors according to manufacturer specifications and building codes.
- Operated hand and power tools for precise cutting and fitting of materials.
- Measured, cut, and installed window frames and door frames in accordance with manufacturer's specifications.
Window and Door Installer
Doug Best Construction
Thousand Oaks, CA
08.2009 - 10.2014
- Installed windows and doors according to manufacturer specifications and building codes.
- Operated hand and power tools for precise cutting and fitting of materials.
- Conducted site assessments to determine installation requirements and challenges.
- Ensured job sites remained clean and organized throughout installation process.
- Caulked and sealed around windows and doors to ensure weatherproofing.
- Secured windows and doors using screws, nails, bolts, and other fasteners.
- Measured, cut, and installed window frames and door frames in accordance with manufacturer's specifications.
- Installed weatherstripping around frames to reduce air infiltration.
- Removed existing windows and doors prior to installation of new ones.
- Cleaned up job sites after completion of projects.
- Ensured that all safety regulations were followed during the installation process.
Warehouse Supervisor/Window and Door Installer
B & H Custom Window & Door
Canoga Park, CA
02.1990 - 07.2009
- Supervised daily warehouse operations ensuring efficient workflow and task completion.
- Trained new team members on safety protocols and operational procedures.
- Coordinated with delivery services to schedule timely shipments and arrivals.
- Oversaw equipment maintenance ensuring safe and reliable operations.
- Supervised loading and unloading of materials from incoming trucks.
- Communicated effectively with management regarding operational challenges and solutions.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Installed various types of windows in residential and commercial properties.
- Measured openings accurately to ensure proper window fit and installation.
- Assisted clients in selecting window styles and materials for projects.
- Operated hand tools and power equipment to complete installation tasks efficiently.
- Followed safety protocols during all phases of window installation projects.
- Collaborated with contractors to coordinate project timelines and delivery schedules.
- Conducted inspections of installed windows for quality assurance and compliance.
- Cleaned job sites after completion of projects in order to maintain a safe work environment.
- Checked all installed windows for proper operation before leaving the job site.
- Applied sealants to ensure the integrity of the installation against water leakage.
- Removed old windows and frames to enable installment of modern glass.
Education
High School Diploma -
Mexico High School
Durango, Mexico06-1989
English Language
West Valley Occupational Center
Woodland Hills, CASkills
- Equipment maintenance
- Troubleshooting techniques
- Installation procedures
- Safety compliance
- Customer service
- Technical documentation
- Team collaboration
- Problem solving
- Effective communication
- Flexible and adaptable
- Maintenance and repair
- Verbal and written communication
- Problem and issue resolution
- Hand tools
- Expertise in installations
- Professional and courteous
- Valid Driver's license
Languages
Spanish
Full Professional
English
Professional
Timeline
Service Technician
Milgard Windows & Doors
11.2020 - Current
Window and Door Installer
Aggressive Sash and Door, Inc
09.2015 - 10.2020
Window and Door Installer
Doug Best Construction
08.2009 - 10.2014
Warehouse Supervisor/Window and Door Installer
B & H Custom Window & Door
02.1990 - 07.2009
High School Diploma -
Mexico High School
English Language
West Valley Occupational Center