Jose Garcia
Edinburg,TX
Summary
Results-driven Assistant Store Manager with over 11 years of experience in retail operations. Skilled in goal setting, team development, and enhancing customer satisfaction. Committed to fostering a collaborative environment that drives operational success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
02.2015 - 05.2026
- Supervised store operations on a daily basis, ensuring strict adherence to established company policies and operational guidelines.
- Guided and supported team members in skill development, promoting a culture of collaboration and teamwork.
- Streamlined staff scheduling processes to maximize labor productivity while ensuring high standards of customer service.
- Managed difficult customer situations to facilitate employee assistance and sustain superior customer satisfaction.
- Identified individual employee strengths and established a mentoring initiative to address areas for improvement.
- Analyzed customer traffic data to strategically assign shifts that leverage employee strengths.
- Mentored and coached team members to enhance productivity and performance standards.
- Facilitated seamless payment transactions for credit and debit cards, maintaining precision in cash change handling.
- Monitored and enhanced workplace safety measures to ensure a secure environment for all staff members.
- Addressed customer concerns in collaboration with management to enhance customer satisfaction ratings.
- Executed merchandise rotation and display adjustments to enhance product visibility and drive customer interest.
- Directed staff evaluations and training initiatives to foster skill development and promote career advancement.
- Proactively assessed store environments to resolve issues affecting operational efficiency.
- Facilitated recruitment, training, and onboarding of staff associates to ensure compliance with company policies and procedures.
- Coordinated weekly scheduling for employees, ensuring coverage for operational demands and accommodating time-off requests.
- Oversaw opening and closing procedures while implementing recommendations to optimize daily operations.
- Conducted assessments and instituted theft prevention measures to protect against potential inventory loss.
- Facilitated increased store sales by providing exemplary customer service and swiftly addressing customer concerns.
- Analyzed and adjusted store budget allocations to achieve cost efficiencies without compromising service quality or customer satisfaction.
- Facilitated employee performance enhancement through consistent coaching, training, and constructive feedback sessions.
- Executed comprehensive store opening and closing protocols to maintain operational efficiency and customer satisfaction.
- Analyzed shrinkage trends and implemented targeted strategies to mitigate losses and improve financial performance.
- Championed a safe work environment by enforcing company safety policies and promptly addressing potential hazards.
- Promoted a supportive work environment by exemplifying leadership traits such as integrity, professionalism, and transparent communication.
- Analyzed store procedures and performance through regular audits, pinpointing areas for enhancement and establishing corrective measures.
- Engaged with store manager to create comprehensive strategies focused on increasing sales performance and improving operational processes.
- Trained and mentored staff on sales techniques and store policies, fostering a collaborative team environment.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
Education
High School Diploma -
University of Texas Pan-American
Edinburg, TX06.2013
Skills
- Customer service expertise
- Visionary planning
- Collaborative team management
- Retail operations management
- Prioritization and scheduling
- Attention to detail
- Goal setting and evaluation
- Team development
Accomplishments
- Achieved in store promotions from a seasonal Retail Associate to Assistant Store Manager through effectively helping with executing my responsibilities and Leading by Example.
- Achieved passing inventory results for 4 years straight through effectively helping with overseeing the lost prevention program.
- Supervised team of 60 staff members.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Store Manager
Ross Dress for Less
02.2015 - 05.2026
High School Diploma -
University of Texas Pan-American