Jose H Hernandez
Los Angeles,CA
Summary
Housekeeper Supervisor with extensive experience in leading cleaning teams for both residential and commercial properties. Expertise in training staff on effective cleaning methods, maintaining exceptional cleanliness standards, and prioritizing tasks based on team strengths. Demonstrated success in managing inventory, fostering client relationships, and ensuring a safe work environment. Achievements include enhanced team efficiency, consistently high facility standards, and elevated customer satisfaction levels.
Overview
26
26
years of professional experience
Work History
Housekeeper Supervisor
Montrose Healthcare Center
Los Angeles, CA
02.2018 - 04.2024
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Identified potential problems before they arise through proactive monitoring techniques.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Monitored the quality of housekeeping services provided to guests.
Housekeeper Supervisor
Western Convalescent Hospital
Los Angeles, California
03.2004 - 01.2018
- Identified potential problems before they arise through proactive monitoring techniques.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Monitored the quality of housekeeping services provided to guests.
- Ensured staff compliance with company policies and procedures.
Housekeeping and Maintenance Supervisor
Sunnyview Convalescent Hospital
Los Angeles, California
08.1998 - 02.2004
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Established a system for tracking labor costs associated with each job completed by the team.
- Ordered replacement parts as required to keep machines running efficiently.
Education
High School Diploma -
Manual Arts High School
Los Angeles, California06-1998
Timeline
Housekeeper Supervisor
Montrose Healthcare Center
02.2018 - 04.2024
Housekeeper Supervisor
Western Convalescent Hospital
03.2004 - 01.2018
Housekeeping and Maintenance Supervisor
Sunnyview Convalescent Hospital
08.1998 - 02.2004
High School Diploma -
Manual Arts High School
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