Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Italo Osorio Perez

Queens,NY

Summary

Proven leader in technical service and industrial air compressor technology, with a track record of fostering innovation and excellence at Cigarrera Bigott, BAT. Skilled in hardware troubleshooting and mentoring, I've driven cost reductions and significantly improved customer satisfaction. Expert in planning and executing strategies that enhance service quality and operational efficiency.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Technical Service Supervisor

Cigarrera Bigott, BAT
04.2009 - 02.2024
  • Championed continuous improvement initiatives within the technical service department, fostering a culture of innovation and excellence amongst team members.
  • Participated in industry conferences and workshops to stay abreast of emerging technologies, ensuring our services remained relevant and competitive in the market.
  • Evaluated vendor offerings and negotiated contracts for better pricing, reducing overall costs for the company and increasing profitability.
  • Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
  • Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.
  • Reduced downtime for clients by developing proactive maintenance strategies and implementing preventative measures.
  • Created detailed documentation outlining best practices for common technical issues faced by customers, simplifying future resolution efforts for both internal staff members and clients alike.
  • Collaborated with product development teams to provide feedback on real-world usage scenarios, resulting in design improvements that better catered to customer needs.
  • Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
  • Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.

Certified Industrial Air Compressor Technician

Atlascopco De Venezuela
03.2006 - 01.2009
  • Streamlined workflow processes by implementing best practices in compressor maintenance schedules and documentation systems.
  • Contributed to cost savings through effective inventory management and procurement of replacement parts.
  • Reduced downtime, skillfully diagnosing and resolving complex compressor issues.
  • Enhanced system reliability through timely preventive maintenance and repair of compressors.
  • Increased workplace safety with thorough knowledge of industry standards and adherence to proper safety protocols.
  • Promoted energy conservation efforts by optimizing air compression systems for maximum efficiency while minimizing environmental impact.
  • Monitored equipment gauges and displays for proper operation.
  • Monitored meters and pressure gauges to determine consumption rate variations, temperatures and pressures.
  • Turned knobs or switches to regulate pressures.
  • Controlled pumps or pumping equipment to deliver proper pressure.

Certified Industrial Air Compressor Technician

Maquitech, C.A. (Ingersoll-Rand /Venezuela)
10.2003 - 10.2005
  • Streamlined workflow processes by implementing best practices in compressor maintenance schedules and documentation systems.
  • Contributed to cost savings through effective inventory management and procurement of replacement parts.
  • Reduced downtime, skillfully diagnosing and resolving complex compressor issues.
  • Demonstrated a commitment to professional development by attending relevant industry conferences and workshops, resulting in the ability to employ cutting-edge techniques and strategies within daily work responsibilities.
  • Sustained production output, promptly responding to emergency breakdowns and restoring equipment functionality.
  • Used technical manuals and diagrams to complete accurate installations and repairs.

Supervisor

Electricidad De Caracas
04.1984 - 09.2000
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Construction Maintenance Engineer - Engineering Mechanics

Alejandro De Humboldt University
Caracas, Venezuela
11.2014

Associate Automotive Technology - Automotive Technology

University Institute of Industrial Technology
Caracas, Venezuela
07.1992

Associate in Mechanical Maintenance - Mechanical Maintenance

Petroleum Training Center For Armed Forces
Bachaquero, Zulia, Venezuela
07.1983

Skills

  • Hardware troubleshooting
  • Incident Management
  • Capacity Planning
  • Customer Support
  • Planning and coordination
  • Training and mentoring
  • Equipment knowledge
  • Security Protocols
  • Hardware management
  • Field Operations

Certification

  • AM Board – Bigott
  • Technological Update on Reliable Compressed Air Supply and Energy Savings
  • Quality Management System ISO 9001:2015.- Environmental ISO 14001:2015
  • Installation, Operation, Maintenance and new legal aspects of Steam Systems
    (Boilers)
  • Kaizen & Lean Management
  • ISO Leaders Workshop
  • Emerging Competencies
  • Concrete in Contemporary Works: Problems and Solutions

Languages

Spanish
Native or Bilingual

Timeline

Technical Service Supervisor

Cigarrera Bigott, BAT
04.2009 - 02.2024

Certified Industrial Air Compressor Technician

Atlascopco De Venezuela
03.2006 - 01.2009

Certified Industrial Air Compressor Technician

Maquitech, C.A. (Ingersoll-Rand /Venezuela)
10.2003 - 10.2005

Supervisor

Electricidad De Caracas
04.1984 - 09.2000

Construction Maintenance Engineer - Engineering Mechanics

Alejandro De Humboldt University

Associate Automotive Technology - Automotive Technology

University Institute of Industrial Technology

Associate in Mechanical Maintenance - Mechanical Maintenance

Petroleum Training Center For Armed Forces

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Jose Italo Osorio Perez