Jose J. Barraza Mendoza
Las Vegas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
American Family Insurance
06.2017 - Current
- Generated quotes and proposals for clients to match individual needs. and followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Supply Chain Analyst
HP Inc. Las Fuentes
02.2012 - 04.2017
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Skilled at working independently and collaboratively in a team environment.
- Built long-term relationships with clients due to prompt and courteous service.
Bilingual Customer Service Representative
Teleperformance Alpha
05.2008 - 01.2012
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Bachelor of Science - Psychology
Universidad De Guadalajara
Guadalajara, JAL, MEX.08-2012
Skills
- 15 Years customer service experience
- Bilingual in both Spanish & English
- Creative problem solving
- Building rapport
Certification
- NV Property & Casualty Insurance License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Insurance Producer
American Family Insurance
06.2017 - Current
Supply Chain Analyst
HP Inc. Las Fuentes
02.2012 - 04.2017
Bilingual Customer Service Representative
Teleperformance Alpha
05.2008 - 01.2012
Bachelor of Science - Psychology
Universidad De Guadalajara