Bobbi Kibzey
Belleville,MI
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience. Customer service supervisor with experience training associates and resolving conflicts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Symmetry Financial Group
06.2022 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Increased client satisfaction by efficiently assessing and analyzing their insurance needs.
Recruiter
Gpac
06.2023 - 05.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Implemented sourcing strategies to discover top talent in competitive markets.
Front end Coach
Walmart Supercenter
11.2019 - 01.2022
- Managed the front end of the store, responsible for overseeing multiple departments including cashiers, service hosts, cash office associates, front end team leaders, maintenance team of total store, and cart stockers, with a total of over 80 employees
- Responsible for the total store when the store manager is out, providing process of improvement leadership to ensure a high quality customer experience
- Action plan to mitigate shrink and ensure sales and profit goals are achieved for business area
- Also responsible for recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Grocery/consumables Assistant manager
Walmart Supercenter
06.2018 - 01.2019
- Managed 15 departments with a total of 40 employees
- Responsible for overseeing multiple departments, providing supervision in the departments by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
Apparel/housewares Assistant Manager
Walmart Supercenter
06.2016 - 01.2018
- Responsible for assisting in the operations of multiple departments
- Over-see execution in merchandising throughout the facility
- Works with associates to ensure timely execution of daily tasks
- Participates in hiring, recruiting and the training process
- Prioritized helping customers over completing other routine tasks in the store
- Accurately completed cash register transactions
- Attended workshops, seminars, and other training events to improve management qualities
- Deployed humor, patience, and empathy to resolve customer issues.
Apparel/homes Zone Merchandise Supervisor
Walmart Supercenter
06.2013 - 06.2016
- Managed 9 departments with a total of 18 employees
- Responsible for inventory, pricing, merchandising, and displays
- Resolved conflict between customers, between employees, and between customers and employees.
Apparel/homes Department Manager
Walmart Supercenter
06.2011 - 06.2013
- Maintains area of responsibility in accordance with company policies and procedures
- Supervises associates, assign duties, communicating goals, providing feedback and follow-up, monitoring performances, teaching and supporting company policies and procedures
- Drives the achievement of financial goals by managing customer inventory flow process
- Maintains merchandise presentation by stocking and rotating product.
Fitting Room Associate
Walmart Supercenter
06.2009 - 06.2011
- Assess customer's needs and provide assistance and information about the products
- Answer the store phone and direct calls throughout facility
- Comply with inventory control procedures
- Welcome customers to the store and answer their questions
- Allow customers inside fitting rooms.
Crew Leader
Cinnabon
06.2007 - 05.2009
- Maintained knowledge of current sales, promotions and policies regarding payment and exchange policies
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks
- Built relationships with customers to increase likelihood of repeat business
- Trained new team members on equipment operation.
Education
High School Diploma -
Belleville High School
06.2009
Skills
- Customer service oriented
- Retail-merchandising specialist
- Staff training and development
- Excellent communication skills
- Created work schedules for front end associates (80)
- Sales experience
- Strong work ethic
Personal Information
Title: Licensed Insurance Producer
Certification
- Life Producer License - 2022-2025
Timeline
Recruiter
Gpac
06.2023 - 05.2024
Licensed Insurance Producer
Symmetry Financial Group
06.2022 - Current
Front end Coach
Walmart Supercenter
11.2019 - 01.2022
Grocery/consumables Assistant manager
Walmart Supercenter
06.2018 - 01.2019
Apparel/housewares Assistant Manager
Walmart Supercenter
06.2016 - 01.2018
Apparel/homes Zone Merchandise Supervisor
Walmart Supercenter
06.2013 - 06.2016
Apparel/homes Department Manager
Walmart Supercenter
06.2011 - 06.2013
Fitting Room Associate
Walmart Supercenter
06.2009 - 06.2011
Crew Leader
Cinnabon
06.2007 - 05.2009
High School Diploma -
Belleville High School
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