Dynamic manager with expertise in staff training, operational oversight, and cash management. Proven track record in optimizing service delivery and enhancing customer satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Manager
Mezcal Sports Bar
Dallas, Oregon
08.2024 - 08.2026
Managed daily operations to optimize service delivery in a fast-paced sports bar.
Supervised staff to enhance teamwork and uphold exceptional customer service standards.
Coordinated staff schedules to ensure optimal coverage during peak service hours.
Trained new employees in bar procedures, menu knowledge, and effective customer interactions.
Manager
Ixtapa Mexican Restaurant
Dallas, Oregon
01.2012 - 08.2024
Managed daily operations and ensured smooth service delivery at a busy sports bar.
Supervised staff to maintain high standards of customer service and teamwork.
Coordinated staff schedules to optimize coverage during peak hours.
Oversaw inventory management and ordered supplies to maintain operational efficiency.
Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
Enforced customer service standards and resolved customer problems to uphold quality service.
Handled cash management, including daily reconciliations and deposits.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership during times of organizational change or crisis situations.