Jose Otero

Provide independent cross-industry cloud solutions for Florida and the Caribbean markets dependent on complex IT technologies and respective software based systems to run and build their business. Meet with clients, research existing IT related technologies (software, systems and service) against emerging technology, determine risk exposure and opportunities to improve business continuity. Serve as a trusted advisor furnishing high level of service assisting clients evaluate software business solutions from myriad vendors to maximize ROI and meet current and future needs.

• Identify CRM opportunities by understanding client business requirements and objectives.
• Established lasting relationships with key decision-makers for long-term business growth.
• Continually update personal knowledge of industry trends, ensuring accurate representation of products in a competitive landscape.
• Collaborate with software vendor teams to develop tailored software solutions, meeting client needs and driving sales success.

Structure regional strategy to penetrate enterprise and corporate accounts, expand footprint among existing client base throughout Spanish & English-speaking markets in Latin America, Central America, the Caribbean and build dominate market share selling enterprise cloud computing with Sales, Service, Marketing, Community, Analytics, Insurance Cloud, and Application Development platforms. Educate marketplace, develop and maintain strong relationships with new and existing accounts.

• Exceeded ACV sales plan and drove double-digital growth year-over-year across territory.
• Improved customer satisfaction index for evolving territory from 76% to 90%.
• Partnering with clients, achieved 94% contract renewals.
• Recruited strategic partners across assigned territory to increase sales coverage and ensure successful implementations.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
• Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.

• Proactively developed a comprehensive understanding of the customer's business and technology needs and priorities for all accounts.
• Participated in SAP Business One marketing events to showcase products to potential prospects, generating leads and expanding market reach.
• Optimized pricing strategies for SAP Business One product line, ensuring competitiveness in the market while preserving profit margins.

Progressed to Country Manager with P&L accountability based on compelling leadership strengths and performance record increasing revenues more than two-fold. Immediately challenged to lead seven (7) sales representatives, accelerate market momentum, drive revenue and net profit, improve customer service indices, execute sales and champion a “value proposition” philosophy. Oversaw forecasting and 3X pipeline management, risk assessments, project schedules, budgets, and evolved work models to meet the challenges of rapidly changing business needs. Industry Focus: Insurance, Oil & Gas, Retail, Consumer Packaged Products and Telecommunications. Solutions: ERP, Business Intelligence, CRM, Supply Chain and Human Resources.

• Led negotiations in multi-million dollar contracts and 32-member cross-functional team: Sales Executives, Pre-Sales, and Consultants, Channel Managers, and Partnership Coordinators, Financial Managers and Analysts, requiring extensive travel throughout Latin America and the Caribbean.
• Personally generated significant new business; developed the company’s major accounts and established strategic in-house account status managing all sales, service and contract issues.
• Ignited new business growth 150% in the Insurance and Banking industry with ERP, Human Resources/Payroll, CRM and Business Intelligence Solutions, tripling customer base.
• Grew outsourcing revenues 110% in the Utilities and Consumer Packaged Goods sector.
• Through leadership and coaching, assisted sales team earn multiple “top sales performance” awards.
• Drove customer satisfaction index and retention levels to 90% across the Caribbean territory and achieved sustained growth in revenue and profit.