Jose Joel Sanchez Lopez
San Antonio,TX
Summary
Detailed-oriented and organized while being focused on adapting to plans as needed to acquire the client's needs . Enthusiastic, resourceful, and professional with exceptional background in customer service. Remains calm and effective in difficult and stressful situations. Seasoned site supervisor and talented problem solver with strong time management and technical abilities. Offering several years of experience in the field overseeing work, maintaining safety and improving operations.
Overview
6
6
years of professional experience
Work History
Security Field Site Supervisor
GardaWorld Security
Phoenix, AZ
04.2023 - 04.2024
- Establish training programs and help employees acquire the proper information in order to excel in their positions
- Accompany guards on patrols to assess their performance and verify adherence to the organization's security rules
- Conduct disciplinary actions and helped.
- Take employee availability into consideration, determine shift schedules, contact individuals to fill open shifts, and calculate overtime.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
Client Specialist
Torticity
Phoenix
10.2022 - 04.2023
- Verify claimant information and accurately fill out a questionnaire form for the claimant's designated law firm
- Facilitated over 60 phone calls a day inbound & outbound from clients and law firms
- Assist claimants with any questions they may have regarding their mass tort case
- Adhere to all HIPAA guidelines and maintain a professional relationship with claimants.
Customer Service Representative
Centuri Group
Phoenix
08.2020 - 10.2022
- Handled over 50 inbound & outbound customer service calls a day from patients and job sites
- Follow all HIPAA laws and regulations on a daily basis
- Present surveys to patients contracted with COVID-19
- Professionally answer the patient's questions or concerns involving their case with the Arizona Department of Health Services.
Customer Service Representative
Health Net
Phoenix
10.2018 - 03.2020
- Facilitated over 70 inbound calls on a daily basis
- Adhere to HIPAA laws and regulations
- Assisted Health Net members with questions about their medical insurance plan
- Explained the insurance benefits, and located providers in network for the members.
Customer Service Representative
General Dynamics
Phoenix
11.2017 - 08.2018
- Inbound CSR
- Assisted clients with finding new medical insurance plans
- Answered any questions or concerns a client may have about insurance in a professional manner.
Education
High School Diploma -
Tolleson High School
Tolleson, AZ05.2016
Skills
- Strong written and oral communication skills
- Leadership
- Report & Documenting Skills
- Surveillance
- Flexibility
- Critical thinking, decision making and problem solving skills
- Time Management & Organizational Skills
- Knowledgeable in Microsoft office skills
- Ability to attend to and influence a diverse set of customers and clients
- Security awareness
- Safety awareness
- Compliance Monitoring
- Construction safety
Languages
Bilingual, Fluent in writing, reading, and speaking English & Spanish
Key skills strengths
- Strong written and oral communication skills.
- Leadership
- Report & Documenting Skills
- Surveillance
- Flexibility
- Critical thinking, decision making and problem solving skills.
- Time Management & Organizational Skills
- Knowledgeable in Microsoft Office skills
- Ability to attend to and influence a diverse set of customers and clients
Timeline
Security Field Site Supervisor
GardaWorld Security
04.2023 - 04.2024
Client Specialist
Torticity
10.2022 - 04.2023
Customer Service Representative
Centuri Group
08.2020 - 10.2022
Customer Service Representative
Health Net
10.2018 - 03.2020
Customer Service Representative
General Dynamics
11.2017 - 08.2018
High School Diploma -
Tolleson High School