Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Jose "Jordan" Benavidez

Albuquerque ,NM

Summary

Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Skilled in communication, problem-solving, and time management.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Circle K
06.2023 - Current
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Coordinated staff schedules to optimize workforce efficiency and maintain service levels.
  • Supported inventory management efforts, tracking stock levels and conducting audits.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Front Desk Receptionist

Valdez Brothers Plumbing
01.2018 - 06.2023
  • Identified and approach potential customers by generating leads, setting appointments and conducting site visits.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Achieved high customer satisfaction scores by deescalating complaints quickly.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Customer Service Representative

Bank of America
02.2015 - 01.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productively targets by handling every interaction with top-notch customer service.
  • Recommend improvements to products and services to mitigate complaints.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Track each interaction for auditing, reporting and training purposes.
  • Up-sold products and motivated customers to upgrade current product plans.

Education

General Studies -

Albuquerque Highschool
Albuquerque, NM
05.2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Time management
  • Employee scheduling
  • Product and service sales
  • Multitasking
  • Professional and courteous

Timeline

Assistant Manager

Circle K
06.2023 - Current

Front Desk Receptionist

Valdez Brothers Plumbing
01.2018 - 06.2023

Customer Service Representative

Bank of America
02.2015 - 01.2018

General Studies -

Albuquerque Highschool

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